Frank Salazar
Glendale,AZ
Summary
Proactive and bilingual Lending Manager offering many years of experience overseeing lending functions for a large credit union. Looking to bring a successful background in mentoring and training lending specialists to a new company. Seasoned Lending Manager with significant background in financial services. Known for strong ability to develop and implement strategic lending programs, manage risk, and ensure regulatory compliance. Have demonstrated leadership skills, business acumen, and expertise in credit underwriting. Significant impact made in previous roles by improving loan portfolio performance, fostering customer relationships, and enhancing operational efficiency. Enthusiastic Lending Manager offering many years of experience in analyzing issues and finding strategic solutions for diverse customers. Sharp and highly trained in loan-level transaction support with desire to work with well-establishcompany.
Overview
16
16
years of professional experience
Work History
Community Lending Manager
Wells Fargo & Company
Goodyear, AZ
09.2019 - Current
- Responded promptly to inquiries from lenders, brokers, title companies or attorneys regarding status of applications or any additional information needed for approval and closing process.
- Created marketing campaigns targeting potential new customers as well as existing ones in order to generate new business opportunities.
- Facilitated training sessions for staff members on best practices for mortgage sales processes.
- Developed and implemented new strategies to increase mortgage sales.
- Managed a team of Loan Officers responsible for originating residential mortgage loans.
- Identified areas where operational efficiencies could be improved through automation or outsourcing.
- Monitored competitor activities and identified opportunities for improving services offered by the company.
- Planned, coordinated and implemented marketing strategies to promote and develop new customer base for mortgage products.
Branch Sales Manager
US Bank Home Mortgage
Phoenix, AZ
03.2018 - 09.2019
- Monitored and analyzed market trends, competitor activity, product innovations, and customer needs and preferences.
- Developed best practices for managing a successful retail store environment.
- Collaborated with other departments across the organization in order to meet overall corporate objectives.
- Developed and implemented sales strategies to increase branch profitability.
- Resolved escalated customer complaints in a timely manner while ensuring satisfaction with the resolution process.
- Recruited qualified candidates for open positions within the branch team.
- Motivated employees by recognizing individual accomplishments through rewards programs.
Branch Sales Manager
Wells Fargo & Company
Phoenix, AZ
02.2012 - 03.2018
- Established relationships with key customers to foster loyalty and repeat business opportunities.
- Conducted regular performance reviews of the sales team to ensure goals were met.
- Developed and implemented sales strategies to increase branch profitability.
- Implemented efficient processes to streamline operational procedures resulting in cost savings for the company.
- Created weekly reports detailing branch activities such as sales volume, budgeting, and inventory levels.
Compliance Analyst
Wells Fargo & Company
Phoenix, AZ
11.2008 - 12.2011
- Monitored changes in legislation that could affect the organization's operations.
- Performed periodic reviews of existing processes and procedures to identify areas of improvement in terms of compliance standards.
- Investigated any suspected violations of the organization's compliance policies.
- Conducted research on laws, regulations, and industry trends related to the organization's operations.
- Provided guidance on legal issues related to products or services offered by the company.
Education
BBA - Business Administration And Management
University of Phoenix
Tempe, AZ04-2004
Skills
- Data Tracking
- Portfolio Management
- Project Management
- Audit Support
- Recruitment Management
- Report Generation
- Regulatory Compliance
- Oral and written communications
- Relationship Management
- Performance Reviews
Languages
Spanish
Professional
Timeline
Community Lending Manager
Wells Fargo & Company
09.2019 - Current
Branch Sales Manager
US Bank Home Mortgage
03.2018 - 09.2019
Branch Sales Manager
Wells Fargo & Company
02.2012 - 03.2018
Compliance Analyst
Wells Fargo & Company
11.2008 - 12.2011
BBA - Business Administration And Management
University of Phoenix
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