Professional Surveillance Specialist with substantial experience in security and monitoring environments. Adept at leveraging advanced surveillance technology and analytical skills to maintain safety and prevent incidents. Strong emphasis on team collaboration and achieving measurable results while adapting to changing needs. Known for reliability, attention to detail, and problem-solving abilities.
Overview
38
38
years of professional experience
Work History
Technical Surveillance Specialist
Bureau of Alcohol, Tobacco, Firearms (ATF)
Miami, FL
11.2015 - Current
Federal Law Enforcement position with a Top Secret Security Clearance
Responsible for technical surveillance techniques to gather evidence in support of criminal investigations and other law enforcement operations such as the testing and use of Audio/Video Transmitters, Audio/Video Receivers and Audio/Video Recorders
Responsible for the Access Control Measures for the Miami Field Division for over 100 personnel
Responsible for issuing Entry Access Control Cards for incoming authorized personnel
Maintain Access Control measures to ensure only authorized personnel have entry to designated areas
Oversee Surveillance Cameras for the Miami Field Division building and download any security videos
Responsible for the set up, testing, maintenance and troubleshooting of all Audio Visual Equipment for the Miami Field Division, such as the Video Teleconference (VTC) Equipment for special events and meetings with Headquarters and Puerto Rico
Familiar with the laws of arrest, search and seizure, regulations and policies regarding the collection of evidence and using technical surveillance equipment
Handled the Sunflower Database which includes all employees and property for over 100 employees in the Miami Field Division
Executive Assistant / Investigative Analyst
Bureau of Alcohol, Tobacco, Firearms (ATF)
Miami, FL
03.2012 - 11.2015
As an Executive Assistant to the Special Agent in Charge, Miami Field Division, handled administration matters of the Special Agent in Charge, including correspondence, preparation of responses to information or action requests from top management and travel arrangements
Oversaw the appointment schedule and calendar for meetings with high-level officials from other federal government agencies, local government agencies and outside private interests
Researched background information on various administrative matters for the attention of the Special Agent in Charge
Was responsible for WebTa as a Timekeeper for the Miami Field Division
Was the point of contact for all Human Resources related issues from Headquarters
Responsible for HR Connect and submitting actions such as promotions, awards and relocations of employees
Fluent in Spanish and handled all Spanish calls and visitors from the local area to include our satellite offices in Puerto Rico
Division Operations Officer Assistant
Bureau of Alcohol, Tobacco, Firearms (ATF)
Miami, FL
02.2010 - 03.2012
Assist the Division Operations Officer in his daily duties and responsibilities
Approving and maintaining the Confidential Informant Program
Using various programs in the preparation of analytical reports
Querying law enforcement databases such as NFORCE and TECS to perform record searches concerning subjects of investigations and Confidential Informants
Review and translate case reports
Planned and impromptu face to face contacts with the general public
Account Executive
Response Publishing
Coral Gables, FL
09.2006 - 02.2010
Handle a tri-county area selling advertising in direct mail magazines
Provide customers with oral and written presentations
Sketch ad with customers from diverse backgrounds in order to create ad with designer in PhotoShop
Cultivate and maintain customer relationships and accounts
Master Sergeant
U.S. Air Force
Homestead, FL
11.1986 - 09.2006
Federal Employee (WG-9) and Reservist (E-7) MSGT for the U.S Air Force
Technician / Supervisor with a Secret Security Clearance
Responsible for the Inspection and Repair of Survival Equipment on F-16 Fighter Aircraft
I have the knowledge and experience using a variety of analytical tools to research and extract intelligence data to prepare for overseas military deployments
As an additional duty, I was a Work Group Administrator for the unit handling computer hardware and software issues from Maintenance Personnel
Technical Surveillance Specialist at USAF - Air Force Office Of Special InvestigationsTechnical Surveillance Specialist at USAF - Air Force Office Of Special Investigations
Technical Surveillance Specialist / at City of South Fulton Police DepartmentTechnical Surveillance Specialist / at City of South Fulton Police Department
<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL