Frank Salvio
Shelton,CT
Summary
Highly dedicated and motivated student currently pursuing a degree in Physiology and Neurobiology at the University of Connecticut, with a strong foundation in customer service, youth development, and fast-paced operational management. Offering over two years of diverse work experience demonstrating exceptional skills in communication, leadership, time management, and adaptability. Proven ability to handle multiple responsibilities simultaneously, resolve issues to ensure guest satisfaction, and excel in both team-oriented and independent settings. Seeking opportunities to leverage strong interpersonal and organizational skills in a professional environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Summer Camp Counselor (Seasonal)
YMCA
Monroe, CT
06.2023 - 08.2025
- Supervised and led large groups of children ages 5-8, serving as a positive role model and primary guardian during camp hours.
- Supported children with diverse needs including Autism, ADHD, and anxiety, fostering an inclusive environment and promoting emotional well-being.
- Guided children through developmental stages by fostering a safe and engaging environment.
- Supported children across a wide age range (preschool to 8th grade), broadening understanding of child development and age-appropriate care.
- Coordinated with fellow counselors to plan and execute activities, ensuring a structured daily schedule that maximized camper engagement.
- Received accolades for dedication to camper support and activity participation. "counselor of the week" recognition multiple times due to commitment to camper welfare and engagement.
- Received "dynamic duo" award alongside co-counselor for effectively maintaining a harmonious environment with no group issues.
- Recognized as "safety counselor of the week" multiple times for consistently prioritizing camper safety and implementing best practices.
Front of House Team Member
Chick-fil-A
Shelton, CT
10.2023 - 01.2024
- Provided prompt, courteous service by greeting and assisting guests to create positive dining experiences
- Handled order taking with accuracy and efficiency using POS system, enhancing customer experience
- Operated drive-thru and front counter stations with speed and accuracy
- Worked with team members to streamline service during peak hours, ensuring timely food delivery
- Addressed customer inquiries and issues effectively, contributing to higher guest satisfaction
- Ensured cleanliness and organization of dining and lobby areas, contributing to a welcoming atmosphere
- Supported food preparation tasks in kitchen, ensuring timely service. and packaging to meet quality standards
- Followed all health and safety guidelines to maintain a safe workplace
Customer Service
Polaris Crystals
Shelton, CT
02.2022 - 08.2022
- Provided exceptional customer service by promptly addressing guest inquiries and fulfilling needs throughout store, enhancing customer satisfaction
- Operated cash register and processed customer transactions accurately
- Acquired hands-on experience in daily store operations working at sister store CeCe Bubble Tea, supporting daily operations and customer service
- Maintained store cleanliness and organization through regular cleaning and efficient restocking, ensuring a welcoming shopping environment
- Priced merchandise and ensured shelves were well-stocked
- Closed the store following company procedures to secure the premises
- Managed social media accounts to increase brand visibility and engage customers, fostering community interaction
Barista
Cece's Bubble Tea Cafe
Shelton, CT
02.2022 - 08.2022
- Delivered excellent customer service by ensuring timely and accurate orders while maintaining a friendly atmosphere.
- Executed order taking, cash register operations, and money management in fast-paced environment, ensuring seamless customer transactions.
- Prepared a wide variety of specialty bubble tea drinks with attention to speed, accuracy, and quality.
- Coordinated responsibilities simultaneously, demonstrating effective time management and clear communication with team members.
- Performed daily cleaning and restocking tasks to uphold an organized and sanitary café environment for enhanced customer experience.
Education
Bachelor of Science - Physiology And Neurobiology
University of Connecticut
Storrs, CT05-2029
High School Diploma -
Shelton High School
Shelton, CT06-2025
Skills
- First aid certification
- Customer service and relations
- Food service and cashiering
- Barista and coffee expertise
- Childcare and development
- Team collaboration and building
- Activity coordination and supervision
- Effective communication skills
- Conflict resolution strategies
- Time management techniques
- Order processing and cash handling
- Safety management practices
- Creativity in arts and crafts
- STEM education planning
- Fitness instruction methodologies
- Material inventory management
- Facility sanitation oversight
- Parental communication strategies
- Issue identification and resolution techniques
- Relationship building skills
Certification
- Driver's License
- AED Certification, 06/30/25, Learned how to apply AED medical device and how to properly use it depending on the patient's age and situation.
- CPR Certification, 06/30/25, Learned how to provide CPR to children, teens, and adults.
- First Aid Certification, 06/30/25, Learned how to apply first aid to children, teens, and adults. Learned how to assess situations to take care of anyone injured.
Affiliations
Volunteer, Covenant Soup Kitchen - Willimantic, CT - November 2025
References
References available upon request.
Timeline
Front of House Team Member
Chick-fil-A
10.2023 - 01.2024
Summer Camp Counselor (Seasonal)
YMCA
06.2023 - 08.2025
Customer Service
Polaris Crystals
02.2022 - 08.2022
Barista
Cece's Bubble Tea Cafe
02.2022 - 08.2022
Bachelor of Science - Physiology And Neurobiology
University of Connecticut
High School Diploma -
Shelton High School