Frank Sams
Port Saint John,FL
Summary
Resourceful and reliable professional with extensive experience in product support and customer service. Expertise in installation and training, committed to delivering high-quality solutions and enhancing customer experiences.
Overview
14
14
years of professional experience
Work History
Product Support Specialist
Camping World RV Sales
Cocoa, Florida
02.2016 - 09.2026
- Facilitated installation, setup, and troubleshooting for customers to enhance product usability.
- Demonstrated product functionality on-site to improve customer understanding and satisfaction.
- Addressed product inquiries and service requests to ensure timely resolution and customer support.
- Worked with sales team to improve customer experience.
- Trained new staff on product features and support procedures.
Sales .wholesale
Island Tile
Melbourne, Folrida
03.2013 - 02.2016
- Assisted in preparing bids and proposals for potential contracts and projects.
- Kept clients informed about progress status updates throughout the entire process.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Determined customer needs through active listening and effective communication.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Supported customers by addressing their requests and providing accurate information.
Education
High School Diploma -
Rancocas Vally Regional
Mount Holly, NJ06-1980
Skills
- Product setup
- Service request management
- Product solutions
- Issue resolution
- Service coordination
- Proposal development
- Creative problem-solving
- Decision-making
- Customer service orientation
- Building rapport
- Punctuality and reliability
- Inventory oversight
Timeline
Product Support Specialist
Camping World RV Sales
02.2016 - 09.2026
Sales .wholesale
Island Tile
03.2013 - 02.2016
High School Diploma -
Rancocas Vally Regional