Francisco Sanchez
El Paso,TX
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Store Manager
Lacoste, USA
10.2023 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
Assistant Store Manager
The Home Depot
02.2020 - 12.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed and interpreted store trends to facilitate planning.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Service Desk Supervisor
The Home Depot
03.2019 - 02.2020
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Front End Supervisor
The Home Depot
08.2018 - 02.2019
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Trained team members in successful strategies to meet operational targets.
Asset Protection Specialist
The Home Depot
01.2016 - 08.2018
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
- Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
- Led physical security and safety culture through training and by promoting safe and secure standards.
- Controlled reduction of loss inventory by protecting company assets.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
Education
Bachelor of Science - Business Management
University of Phoenix
El Paso, Tx06.2017
Skills
- Order Management
- Cost Control
- Product and Service Sales
- Time Management
- Employee Scheduling
- POS Systems Operations
- Staff Management
- Sales and Marketing
- Customer Service Management
- Coaching and Mentoring
- Microsoft Office Suite
- Budgeting and Cost Control
- Revenue Generation
- Loss Prevention
Timeline
Store Manager
Lacoste, USA
10.2023 - Current
Assistant Store Manager
The Home Depot
02.2020 - 12.2022
Service Desk Supervisor
The Home Depot
03.2019 - 02.2020
Front End Supervisor
The Home Depot
08.2018 - 02.2019
Asset Protection Specialist
The Home Depot
01.2016 - 08.2018
Bachelor of Science - Business Management
University of Phoenix
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