Frank Sanfilippo
Old Monroe,MO
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Epic Ate Consultant
NYCHH
10.2018
- Responsible for the implementation of Epic Ambulatory Support, customized navigators, order and preference list modified/updated orders, system lists, preference lists and order transmittals to meet end user needs.
- Provided support to software uses to ensure applications were being implemented properly, completed workflow analysis for RN, MA, MD and Front desk.
- Entry Level Cadence support.
- ClinDoc, In Basket, Ambulatory, Optime training.
- Coordinated with department leadership to collect comprehensive requirements for clinical workflows.
- Served as a resource for employees new to Epic.
- Participated in Go-Live activities including issue triage, issue resolution and prioritizing enhancement to the Epic system.
Epic Ate Consultant
LCMC
10.2018
- Responsible for the implementation of Epic ClinDoc Support, customized navigators, order and preference list modified/updated orders, system lists, preference lists and order transmittals to meet end user needs.
- Provided support to software uses to ensure applications were being implemented properly, completed workflow analysis for RN, MA, MD and Front desk.
- Entry Level Cadence support.
- ClinDoc, In Basket, Ambulatory, Optime training.
- Coordinated with department leadership to collect comprehensive requirements for clinical workflows.
- Served as a resource for employees new to Epic.
- Participated in Go-Live activities including issue triage, issue resolution and prioritizing enhancement to the Epic system.
Epic Ate Consultant
MAYO
05.2018
- Responsible for the implementation of the Epic Wisdom support, customized navigators, order and preference lists; modified/updated orders, system lists, preference lists and order transmittals to meet end users needs.
- Provided support to software uses to ensure applications were being implemented properly, completed workflow analysis for wisdom.
- Coordinated with department leadership to collect comprehensive requirements for wisdom workflow.
- Served as a resource for employees new to Epic outpatient orders team to answer questions and concerns.
- Participated in Go-Live activities including issue resolution, and prioritizing enhancement to the Epic system.
Sales Associate
National Vehicle Protection Services
05.2021 - Current
- My duties include talking to previous customers that have had a contract through a dealership and to update their file. I am basically on the phone for 8 hours also having keep utilization up. I have to resolve problems with peoples contracts.
- I get previous customer to Renewal their contract.
- I answer missed calls
- I make calls to previous customer that had a contract through the dealership
Customer Service Representative
Mastercard
09.2023 - 12.2025
- Provided exceptional support to customers via phone.
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with team members to improve service delivery processes.
Customer Support Specialist
Ashton Carter
03.2023 - 09.2023
- Provided exceptional customer service through effective communication and problem-solving skills.
- Resolved customer inquiries
- Collaborated with team members to improve support processes and enhance customer satisfaction.
- Trained new staff on company policies, products, and customer service best practices.
- Provided exceptional support to customers via phone
Customer Service Specialist
Amazon
10.2020 - 03.2021
- Work in a ware house, my duties include picking product and putting them in totes. I also have been cross train to runt totes to machine and to pick full totes and put them on a conveyer belt and to make sure that the pickers have plenty of empty totes.
- Team work
- Doing my work in timely matter
- Following Instructions
- Handling customer product to get to them safely
Customer Service Agent
Carshield
01.2020 - 10.2020
- I was responsible for answering questions and collect payments for two administrators American Auto Shield and Mepco.
- Solving Problems and helping customer to use their warranty.
- Collecting payments
- Transfer Contracts
- Helping customers to understand their warranty.
Creditor
Client Services INC
06.2019 - 12.2019
- Responsible for reaching out consumers and implement a plan that is affordable for them.
- Call consumer
- Implement a financial plan
- Work with windows and a system Cub
- Responsible for consumers financial plan
Epic Ate Consultant
NYCHH
03.2019 - 04.2019
- Responsible for the implementation of Epic Clin Doc and Pac U Support, customized navigators, order and preference list modified/updated orders, system lists, preference lists and order transmittals to meet end user needs.
- Provided support to software uses to ensure applications were being implemented properly, completed workflow analysis for RN, MA, MD and Front desk.
- Entry Level Cadence support.
- ClinDoc, In Basket, Optime training.
- Coordinated with department leadership to collect comprehensive requirements for clinical workflows.
- Served as a resource for employees new to Epic.
- Participated in Go-Live activities including issue triage, issue resolution and prioritizing enhancement to the Epic system.
Epic Ate Consultant
BJH
06.2018 - 07.2018
- Responsible for the implementation of Epic ClinDoc support, customized navigators, order and preference lists modified/updated orders, system lists, preference lists and order transmittals to meet end user needs.
- Provided support to software uses to ensure applications were being implemented properly, completed workflow analysis for RN, MA, MD and Front desk.
- Entry Level Cadence support.
- ClinDoc, In Basket, Ambulatory, Optime training.
- Coordinated with department leadership to collect comprehensive requirements for clinical workflows.
- Served as a resource for employees new to Epic.
- Participated in Go-Live activities including issue triage, issue resolution and prioritizing enhancement to the Epic system.
Caseworker
SERCO
01.2013 - 01.2018
- Team Leader I assisted ESW's with consumers.
- Medical First Responder
- Handled Inbound/Outbound calls with consumers
- Worked on Data Matching Issues with consumers application
- Helped consumers to receive subsidy for Health Insurance
- Researched consumer Documentation Specialist
Cashier
Fast Lane Filling
01.2012 - 01.2013
- Oversee register with hands on experience maintaining an assertive awareness of the areas around the cashier's booth.
- Assist in accounts personnel (locating and reconciling
- Cash Drop Reconciliation of my drawer at the end of each shift.
- Called upon by management to assist in training of new employees.
- Demonstrated attention to detail and ability to work in a self-directed manner.
- Customer service specialist.
Customer Service Specialist
Springfield Video
01.2004 - 01.2011
- Assisted purchasers in their finding and making purchases.
- Courtesy Calls.
- Account Maintenance.
- Sales of Products and Services.
- Cash Handling.
- Accounts Receivable.
- Data Entry/Filing.
- Inventory Updating and Reconciliation.
Education
Associate of Science - Travel and Tourism
BJC Learning Center
04.2018
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Bryan Career College
Springfield, MO01.2004
Skills
- Microsoft Word
- Integrity and honesty
- Window
- Attention to detail
- Team leadership & development
Timeline
Customer Service Representative
Mastercard
09.2023 - 12.2025
Customer Support Specialist
Ashton Carter
03.2023 - 09.2023
Sales Associate
National Vehicle Protection Services
05.2021 - Current
Customer Service Specialist
Amazon
10.2020 - 03.2021
Customer Service Agent
Carshield
01.2020 - 10.2020
Creditor
Client Services INC
06.2019 - 12.2019
Epic Ate Consultant
NYCHH
03.2019 - 04.2019
Epic Ate Consultant
NYCHH
10.2018
Epic Ate Consultant
LCMC
10.2018
Epic Ate Consultant
BJH
06.2018 - 07.2018
Epic Ate Consultant
MAYO
05.2018
Caseworker
SERCO
01.2013 - 01.2018
Cashier
Fast Lane Filling
01.2012 - 01.2013
Customer Service Specialist
Springfield Video
01.2004 - 01.2011
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Bryan Career College
Associate of Science - Travel and Tourism
BJC Learning Center