Frank Schettino

• Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
• Installed and wired electrical transformers, service panels, and circuit breakers.
• Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
• Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

. Provided customers with a better shopping experience with outstanding customer service.

. Stocked, organized, and cleaned the isles to provide customers with a clean, and easy experience.

. Took part in inventory counts to ensure stock is correct.

. Cleaned spills, and products that could be hazardous to customers.

. Checked product dates frequently for spoilage and out of place products.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Enhanced customer satisfaction by resolving service issues promptly and professionally.
• Conducted driver ride-alongs and observations to evaluate and improve driver performance.
• Monitored daily operations and routes to resolve issues and drive operational effectiveness.
• Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.

• Conducted regular patrols of facility to detect and deter security threats.
• Recorded incident reports with detailed accounts
• Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
• Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
• Oversaw team of security officers and managed scheduling and performance evaluations.

• Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
• Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.