Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Frank Schioppa

Frank Schioppa

Sunrise,FL

Summary

Accomplished IT and Technical Operations leader with over 20 years of experience optimizing infrastructure, scaling support teams, and delivering innovative solutions across diverse industries, including regulated retail and technology-driven environments. Proven ability to bridge product, engineering, and client success functions to drive operational efficiency, customer retention, and business growth. Skilled in AWS, Microsoft 365, SQL Server, and cross-platform systems integration. Recognized for leading high-impact technology initiatives and building resilient support frameworks in fast-paced, growth-focused environments, and experienced in customer engagement and stakeholder collaboration to maximize solution impact and adoption.

Overview

26
26
years of professional experience

Work History

Director of Technical Operations

Next Choice Advisors
08.2024 - Current
  • - Partnered with executive leadership to shape IT roadmap and align infrastructure investments with business strategy
  • - Applied IT governance principles to align infrastructure initiatives with organizational compliance standards
  • - Lead IT infrastructure, cloud architecture, and technical strategy for clients across diverse industries
  • - Manage AWS, Microsoft 365, SQL Server, and remote monitoring solutions across multiple client environments
  • - Develop and support internal tools, dashboards, and automation scripts
  • - Provide technical guidance on compliance, security policies, and infrastructure transitions
  • - Coordinate vendor relationships and technology procurement strategy

Director of Product Support

Alleaves
08.2020 - 08.2024
  • - Led product support operations for a national SaaS company in the cannabis compliance sector
  • - Served as primary liaison for enterprise clients, translating product insights into actionable solutions and building long-term client relationships
  • - Oversaw technology budget planning and cost control, ensuring vendor contracts and project allocations aligned with strategic goals
  • - Managed IT compliance audits and enforced security policies aligned with regulatory and internal standards
  • - Led hiring and onboarding efforts for the support department; developed internal training programs and fostered a culture of continuous improvement
  • - Contributed to the successful preparation and implementation of SOC 1 and SOC 2 compliance frameworks
  • - Built and scaled support teams, improving response time and client satisfaction
  • - Directed onboarding, SOP documentation, and internal knowledgebase development
  • - Mentored support and implementation staff across departments
  • - Created and managed Jira tickets to prioritize engineering tasks and track resolution
  • - Established KPIs to monitor support performance and feedback loops
  • - Reduced client churn by 15% by addressing root issues through data analytics

Technology Learning Coordinator

School Board of Broward County
08.2004 - 08.2020
  • - Maintained school-wide technology infrastructure: servers, smart boards, and peripherals
  • - Led interactive tech training and implemented new software solutions
  • - Managed a $20,000 annual tech budget and coordinated vendor procurement
  • - Tracked equipment inventory and oversaw statewide upgrades

Graduate Research and Teaching Assistant

Florida Atlantic University
10.2017 - 05.2020
  • - Supported faculty with field research and classroom management
  • - Organized seminars and graded assignments
  • - Tracked expenditures and supported academic planning using Excel

Data Processor

School Board of Broward County
06.1999 - 07.2004
  • - Maintained Filemaker Pro databases and processed student records
  • - Verified and corrected compliance reports for state funding accuracy
  • - Assisted school administrators with academic scheduling

Education

Master of Arts - Liberal Arts, Sociology

Florida Atlantic University
Boca Raton, FL
01.2022

Bachelor of Arts - Liberal Arts, Sociology

Florida Atlantic University
Boca Raton, FL
12.2019

Skills

  • Cloud & Infrastructure: AWS (EC2, RDS, S3, CloudFront), Microsoft 365 Admin, Azure AD, DNS, SSL, VPN, Remote Monitoring & Management (RMM)
  • Systems & Platforms: Windows Server, macOS, Active Directory, Filemaker Pro, SmartBoard
  • Databases: SQL Server, PostgreSQL, Filemaker Pro
  • Tools & Software: Power BI, Excel, Jira, Confluence, Zendesk, Salesforce, HubSpot, PowerPoint, Word, VS Code
  • Dev & Scripting: Bash, PowerShell, Git, CLI tools, basic Python
  • Project & Ops Management: Jira ticketing, SOP development, onboarding workflows, budget management, stakeholder support
  • Leadership & Collaboration: Cross-functional Communication, Internal Staff Training, Client Education & Enablement, Train-the-Trainer Facilitation, Problem Solving, Time Management, Decision Making

Interests

  • Artificial Intelligence (AI) and Machine Learning
  • Digital Art and Animation
  • App Development
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Cooking
  • Watching Movies and TV Shows
  • Graphic Design
  • Music
  • Watching Sports

Timeline

Director of Technical Operations

Next Choice Advisors
08.2024 - Current

Director of Product Support

Alleaves
08.2020 - 08.2024

Graduate Research and Teaching Assistant

Florida Atlantic University
10.2017 - 05.2020

Technology Learning Coordinator

School Board of Broward County
08.2004 - 08.2020

Data Processor

School Board of Broward County
06.1999 - 07.2004

Bachelor of Arts - Liberal Arts, Sociology

Florida Atlantic University

Master of Arts - Liberal Arts, Sociology

Florida Atlantic University

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