Frank Schofield

• Liaised with staff managers to collaboratively design process change implementation plans.
• Designed process models to provide clear, understandable tools for presenting complex business processes to individuals with minimal knowledge on topic.
• Maintained authoritative knowledge on change management techniques effective in improving processes without disrupting operations.
• Instructed personnel on specific changes to [Type] parameters, effectively communicating required alterations to workflow.
• Produced documentation outlining process improvement solutions.
• Developed change management protocols to streamline required business process alterations through preemptive training and guidance.
• Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.
• Performed root-cause analysis on recurring issues, developing long-term solutions that reduced occurrence rates significantly.
• Developed comprehensive training materials for new hires, ensuring a smooth onboarding experience and quick integration into the team''s workflow.
• Led initiatives to standardize business processes across departments, fostering consistency and reducing errors.
• Improved transparency within the organization by creating detailed reports showcasing process performance metrics and progress towards goals.

Ran daily store operations

worked with each department to insure products

were filled and displayed correctly

handled customer inquiries / issues