FRANK SCHULDA
Munroe Falls,OH
Summary
Experienced business professional and US Navy veteran with over 25 years experience in management, networking, and operations. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
30
30
years of professional experience
Work History
Shift Supervisor
Raymond C. Firestone/Big Shots
09.2020 - Current
- Ensure smooth operations during peak hours by effectively managing resources and staff allocation.
- Improve staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Enhance customer satisfaction by addressing and resolving complaints promptly and professionally.
- Streamlined the ordering process for increased efficiency, leading to improved customer service.
- Manage staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Oversee inventory control practices, which reduces waste and maintains optimal stock levels.
- Monitor daily cash transactions, ensuring accuracy in all financial reporting processes.
- Maintain positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
- Establish rapport with guests through personalized interactions which leads to repeat business.
- Motivates staff to perform at peak efficiency and quality.
- Oversee food preparation and monitor safety protocols.
- Maintain effective supply levels by monitoring and reordering food stock and dry goods.
- Maintain kitchen cleanliness and sanitation, by ensuring proper procedures are followed and scheduled surface/equipment cleanings are executed consistently
Quality Liaison
Alteon Healthcare
01.2019 - 07.2020
- Created and deployed best practices to improve efficiency and reduce defects.
- Streamlined QA processes by working closely with physician teams and staying abreast of changing compliance and payor demands.
- Brought stability to analytics group and delivered sustainable data for use with hospitalists on quality metrics and cost of care strategies.
- Improved product quality by implementing thorough inspection processes and identifying areas for improvement.
- Streamlined quality processes through regular audits, leading to significant improvements in overall performance metrics.
- Position eliminated due to COVID
Assistant Center Manager
BPL Plasma
09.2017 - 12.2018
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Evaluated suppliers to maintain cost controls and improve operations.
- Checked facility, employee work and service levels on a regular basis to maintain compliance with company and industry standards.
- Passed corporate audit, after identifying and remediating significant quality, procedural and regulatory deficiencies with only 1 week of preparation resulting in an 113% increase in donors over a 2-month time frame, exceeding other centers with more staffing and open hours.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assistant Manager
CSL Plasma
03.2016 - 09.2017
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw team development according to industry service standards to further customer loyalty.
- In the absence of a center manager, implemented and provided overall authority over center operations and production goals, monitored net yields and implemented improvement plans as required.
- Met daily, weekly and monthly deadlines and maintain operational records. In collaboration with the center and quality manager, assisted with all internal/external audits with quality compliance by meeting company, regulatory and customer requirements to safeguard the purity and efficacy of the plasma and the safety of donors and staff.
Physician Liaison Intern
Cleveland Clinic
09.2015 - 12.2015
- Built and maintained customer relationships with 27 external private practice physicians
- Performed data analysis via Enterprise Business Intelligence (EBI) relating to medical staff referrals to maintain physician volumes
- Developed highly effective communication, interpersonal and persuasion skills, which were used for interacting with people of all different backgrounds and cultures.
- Efficiently managed various ongoing projects and system implementations as related to provider workflows.
Home Medical Equipment Liaison
MedCare
12.2013 - 01.2015
- Served as inside marketing and sales representative partner with Excela Health and UPMC Health Systems
- Built credibility, established rapport, and maintained communication with UPMC physicians, case managers, and nurse liaisons for the appropriateness of home medical equipment, based on qualification, necessary to obtain reimbursement from insurances.
- Generated revenue by liaising between doctors and companies to sell products.
- Demonstrated proper equipment use by showing clients product setup and operation using advanced knowledge of product and equipment processes.
- Facilitated upselling by cultivating productive relationships with clients, doctors' office staff and clinical center personnel.
- Took on responsibilities of customer care resulting in increased referrals, more equipment deliveries, and higher patient and physician satisfaction scores.
- Coordinated training events, for approximately 100 UPMC rehab staff members, on all bent-metal and rehab medical equipment.
Hospital Corpsman
US Navy
02.1994 - 02.2014
- Provided leadership, delegation and exceptional medical service in high-pressure situations.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Maintained functionality and organization of medical treatment areas and provisions, including equipment maintenance and team leadership.
- Procured $200,000 in orthopedic supplies that directly resulted in 45 Orthopedic and 65 General surgeries during Western Pacific deployment.
- Flawlessly managed $180,000 Operating Management Department within budget. Independently reclaimed $91,000 by initiating and facilitating third-party collections of patients emergently transferred to and from NHCL.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care. Personally, ensured the professional development of 114 active duty/reserve Marines and Sailors.
- Responsible for the instruction and management of medical education for 2000 Basic Hospital Corpsman students.
- Developed/implemented annual training programs for select Navy and Marine reserve personnel.
- Wrote annual performance evaluations and performed midterm counseling for direct reports.
- Taught and provided prevention and treatment of disease and injury.
- Trained in combat, provided life-saving techniques and conducted physical exams
- . Assisted health care professionals in providing medical care to active duty and dependents.
- Rendered emergency medical treatment and transported patients.
- Served as physician extender.
Education
Bachelor of Science - Educational Studies
Kent State University
Kent, . OH12.2015
Skills
- Strong analytic thinking
- Data management
- Reporting and analysis
- Active listener and communicator
- Process development and implementation
- Quality Improvement
- Efficient and Detail-Oriented
- Client Relationships
Additional Information
National Society of Leadership and Success, Sigma Alpha Pi; Master Training Specialist, Naval Education and Training Command; Food and Drug Administration (FDA) Certification; Clinical Laboratory Improvement Amendment (CLIA) Certification
Timeline
Shift Supervisor
Raymond C. Firestone/Big Shots
09.2020 - Current
Quality Liaison
Alteon Healthcare
01.2019 - 07.2020
Assistant Center Manager
BPL Plasma
09.2017 - 12.2018
Assistant Manager
CSL Plasma
03.2016 - 09.2017
Physician Liaison Intern
Cleveland Clinic
09.2015 - 12.2015
Home Medical Equipment Liaison
MedCare
12.2013 - 01.2015
Hospital Corpsman
US Navy
02.1994 - 02.2014
Bachelor of Science - Educational Studies
Kent State University
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