Summary
Overview
Work History
Education
Skills
Timeline
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Frank Schveninger

Overland Park

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

9
9
years of professional experience

Work History

Bartender

Argosy Casino Hotel & Spa
11.2024 - 01.2025
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.

Bartender

Dave and Buster's
02.2024 - 11.2024
  • Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
  • Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
  • Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
  • Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
  • Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
  • Efficiently handled cash transactions and accurately processed payments using POS system

Sales Associate (Fit Specialist)

Rawhide Harley Davidson
01.2022 - 12.2023
  • Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
  • Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
  • Effectively communicated promotions, discounts, and special offers to customers at the point of sale
  • Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Fitting a customer into the right motorcycle budget and feel.

Bartender

Main Event
01.2019 - 10.2022
  • Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
  • Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
  • Participated in monthly team meetings to discuss new promotions or menu changes
  • Organized special events such as themed nights or live music performances to attract new customers
  • Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation

Assistant Manager

Qudoba Mexican Eats
01.2016 - 11.2018
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Created training materials and conducted training sessions for new hires on company policies and procedures
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Monitored employee performance through regular evaluations, providing constructive feedback for professional development
  • Developed employee schedules based on business needs while optimizing staffing levels during peak hours
  • Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
  • Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
  • Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team

Education

High School Diploma -

Blue Valley North
Leawood
05-2013

Skills

  • Bartending
  • Restaurant Experience
  • Serving Experience
  • Merchandising
  • POS
  • Assistant Manager Experience
  • Upselling
  • Leadership
  • Cash Handling
  • Banquet Experience
  • Inventory Control
  • Restaurant Management
  • Food Safety
  • Catering
  • Salesmanship
  • Mixology
  • Aloha POS
  • New hire training
  • Network administration
  • Software troubleshooting

Timeline

Bartender

Argosy Casino Hotel & Spa
11.2024 - 01.2025

Bartender

Dave and Buster's
02.2024 - 11.2024

Sales Associate (Fit Specialist)

Rawhide Harley Davidson
01.2022 - 12.2023

Bartender

Main Event
01.2019 - 10.2022

Assistant Manager

Qudoba Mexican Eats
01.2016 - 11.2018

High School Diploma -

Blue Valley North

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Frank Schveninger