Frank Selgeby
6658 Davidson Rd. Pinson,United States
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Desk Technician
Hummingbird Healthcare
04.2025 - 10.2025
- Resolved technical issues for end-users via phone, email, and in-person support.
- Documented and tracked service requests using ticketing systems to ensure timely resolution.
- Provided training and guidance to junior technicians on troubleshooting procedures and best practices.
- Collaborated with cross-functional teams to enhance system performance and user experience.
Service Desk Analyst
Buchanan Technologies
11.2023 - 04.2025
- Completed Outlook mailbox migrations to support efficient email operations.
- Resolved issues related to Microsoft applications.
- Provisioned Azure accounts in Entra ID, ensuring seamless access and security.
- Administered user permissions through the addition of users to Azure security groups.
- Issued Microsoft licenses via Microsoft Admin Center.
- Implemented Azure resources to optimize service desk operations.
- Resolved Outlook and Teams issues promptly, ensuring minimal disruption to users.
- Developed and implemented AI solutions using Azure AI Studios.
Service Desk Analyst
Hexagon Manufacturing Intelligence
10.2022 - 10.2023
- Engaged in user support interactions via telephone, chat and email platforms.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for end users.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
- Maintained detailed documentation of incidents and resolutions, aiding future troubleshooting efforts.
Education
Bachelor of Science - Arts And Entertainment Management
University of North Alabama
12-2019
Skills
- Ticketing system
- Remote support
- Software installation
- Network connectivity
- Security protocols
- Incident management
- Hardware support
- ITIL framework
Certification
- Azure - AZ-900
- Azure AI - AI-900
- Azure AI - AI-102
Timeline
Service Desk Technician
Hummingbird Healthcare
04.2025 - 10.2025
Service Desk Analyst
Buchanan Technologies
11.2023 - 04.2025
Service Desk Analyst
Hexagon Manufacturing Intelligence
10.2022 - 10.2023
Bachelor of Science - Arts And Entertainment Management
University of North Alabama
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