FRANCESCO SERAFINI

• Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
• Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams and template specifications.
• Prepared reports detailing findings of inspections, investigations, and tests.
• Upheld codes and regulations governing materials, processes, and procedures.
• Used measuring instruments
• Measured and tested finished products, assemblies and components for proper functioning and operation.
• Marked materials and items for acceptance or rejection, recording test results and inspection data into FDOT - OSP
• Completed documentation and updated tracking spreadsheets each day.
• Collected samples and tested system components.
• Conferred with vendors regarding inspection results to recommend corrective procedures and communicate needed repairs.
• Analyzed and interpreted sample data and blueprints to determine and measure specifications and inspection and testing procedures.
• Investigated and recommended new equipment and tooling to facilitate safe, efficient production.
• Set policies governing inspecting, testing, and compliance operations.
• Stamped materials and containers to denote size and grade information.
• Engineering Technician IV
• Took numerous photos of each permit site for documentation purposes and categorized each picture.
• Reviewed relevant blueprints and transportation paperwork.
• 40 hours per week

SUPERVISOR: Sherman R. Windley, LL.M

Work phone: 904 759 1467

• MILITARY PERSONNEL, US ARMY RESERVE COMPONENT.
• Construction Engineer 12N
• 72 hours monthly
• Carried out defensive and offensive data protection operations
• Supported troops completing air missions in training exercises and real-world engagements
• Suppressed or neutralized enemies using small-arms, light artillery and drone weaponry
• Engaged targets in low-light conditions with night vision equipment
• Monitored conditions for field artillery team during combat missions
• Operated and maintained armored vehicles
• Secured and protected military property, assets and personnel
• Implemented tactics, procedures and techniques for defense systems
• Secured and protected military property, assets, and personnel
• Implemented tactics, procedures, and techniques for defense systems
• Performed as fire team member during situational training exercises and infantry dismounted battle drills
• Relayed crucial information and coordinated operations using radio communications equipment
• Delivered prompt first aid and medical care to injured personnel, optimizing outcomes
• Led platoons in high-pressure combat scenarios with successful outcomes

• Escorted inmates to and from cells, court, hospitals and medical appointments.
• Conducted routine and emergency head counts.
• Prepared, processed and maintained forms, reports, logs, records and activity journals.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
• Tracked inmates through head counts, visitor logs and scheduled activities.
• Observed behavior of residents individually and in groups.
• Inspected work sites and crew trucks for contraband, cleanliness and safety.
• Received and accounted for personal possessions and determined inmate work assignments.
• Booked new inmates into facility and processed inmates for release.
• Completed intake paperwork, fingerprints and searches.
• Delivered inmates to work sites and returned safely by following protocols.
• Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
• Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
• Arranged for medical and dental care of inmates.
• Identified facility openings and designated inmates to housing units.
• Identified needed updates to correctional plans and assigned inmates to appropriate housing.
• Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
• Supervised inmates clearing debris from roadways and drains.
• Notified victims of upcoming inmate releases.
• Led disciplinary hearings and made recommendations for sentencing.

• Provided quality clerical support through data entry, document management, email correspondence, overseeing operation of office equipment, financial disclosure responsibility, direct support of fire suppression and other emergency response operations, use of 2 ways radio communication, use of communications center, relays administrative communications to proper personnel, performs routine typing by computer, having very good general knowledge of lay of land (landmarks, highways, major roads, landowners, rivers, lakes, major power lines) and able to moderate travel and proper use of STATE OF FL equipments and handling daily revenues with FLORIDA DEPT of AGRICULTURE and CONSUMER SERVICES.
• Division: FLORIDA FOREST SERVICE, District 8, Gainesville, FL.
• 40 hours per week.
• Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
• Interacted with customers by phone, email or in-person to provide information
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
• Supported staff on special assignments and ad hoc projects
• Fostered operational efficiency and compliance with company policies through effective coordination of office activities
• Edited documents to keep company materials free of grammar errors

CONCIERGE ARMED and NOT ARMED SECURITY SERVICES , PROVIDING DAILY CONTROL OF VIP BUILDINGS

48 hours per week

- DEALING AND TAKING CARE AT 360 DEGREES OF VIP PLAYERS AT THE TRIBE CASINO IN MIAMI, FL.

40 hours per week

• MILITARY PERSONNEL, US ARMY ACTIVE DUTY PERIOD.
• Construction Engineer 12N
• 540 hours monthly
• Operated and maintained armored vehicles
• Engaged targets in low-light conditions with night vision equipment
• Secured and protected military property, assets and personnel
• Carried out defensive and offensive data protection operations
• Monitored conditions for field artillery team during combat missions
• Supported troops completing air missions in training exercises and real-world engagements
• Implemented tactics, procedures and techniques for defense systems
• Suppressed or neutralized enemies using small-arms, light artillery and drone weaponry
• Performed as fire team member during situational training exercises and infantry dismounted battle drills
• Upheld code of conduct and maintained professionalism in stressful situations
• Responded to and assisted in medical emergencies
• Oversaw utilities manual records to perform stock control and accounting duties

- UEFA LICENSED SOCCER COACH OF UNDER 14 GROUP , PRIOR LEAVING DUE US ARMY ACTIVE DUTY PERIOD.

8 hours per week

- UEFA LICENSED SOCCER COACH OF K-3, K-5 GROUPS, PRIOR LEAVING DUE US ARMY ACTIVE DUTY PERIOD.

6 hours per week

- UEFA LICENSED SOCCER COACH OF UNDER 16 TEAM, PRIOR LEAVING DUE US ARMY ACTIVE DUTY PERIOD.

16 hours per week

OVERSEEING CONTRACTOR BUDGETING AND SAFETY OF EMPLOYEES , WORKERS COMPENSATION AWARENESS, CONFERING WITH EMPLOYEES AND CLIENTS FROM FOREIGN COUNTRIES.

48 hours per week

- TAKING CARE OF ALL NEEDS OF APPLE ESPANA CUSTOMERS IN ENTIRE PROVINCE OF VALENCIA, SPAIN.

40 hours per week

- TAKING CARE OF CUSTOMERS AND EMPLOYEES SAFETY INSIDE AIRPORT OF ROME FIUMICINO.

40 hours per week

- EFFICIENT CUSTOMER CARE AND BUSINESS ANALYSIS THROUGH STATISTICAL DATA READING AND OUTPUT RATIOS ON MONTHLY BASIS.

40 hours per week

- PRODUCTION AND CUSTOMER SERVICE ASSISTANCE TO PROVIDE ON TIME DELIVERY OF HANDCRFATED LUXURY WOOD STAIRS.

60 hours per week

SUPERVISOR:

Ercole & Chantal Maestro (French speaker only) +33 640 6118 51, +33 607 9306 60

Handled and promptly resolved customer complaints to maintain professional relationships.

• Followed up on customers' inquiries to assess satisfaction with provided solutions.
• Resolved caller issues quickly and thoroughly.
• Informed clients of policies and procedures.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Obtained client information by answering telephone calls.
• Established strong customer relationships, building recommendations and loyalty.
• Maintained comprehensive product and service knowledge for accurate, informative customer advice.
• Advised customers about new products and assisted customers in determining best [Type] product for needs.
• Called prospective clients in market area to explain products offered and qualify leads.
• Processed customer orders quickly and accurately for timely delivery.
• Presented feedback to management on customer service trends and improvement areas.
• Verified and improved quality standards by analyzing customer service metrics.
• Adopted customer feedback in process and system improvement initiatives.
• Reviewed and executed confidential documents, contracts and disclosures.
• Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
• Prepared and presented contracts and other legal documents to clients.
• Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
• Developed new business and managed new and existing clients.
• Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
• Coordinated appointments to show tenants and buyers prospective homes.
• Negotiated contracts with buyers and sellers to maximize customer savings.
• Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
• Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
• Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
• Developed and implemented marketing strategies to maximize sales and attract new clients.
• Performed home evaluations and developed competitive market analysis for individual homes.
• Conducted weekly open houses and provided feedback to sellers on potential buyers.
• Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
• Generated leads for sales and rental properties through cold calls and referrals.
• Operated mechanical buffer to buff faded areas of gel coating on boat exteriors.
• Reviewed new work orders to determine scope of work.
• Started and ran boat motor to verify operation prior to customer pick up.
• Communicated with manager through radio or telephone contact to receive instructions.
• Followed safety guidelines for cleaning vehicles and equipment.
• Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.

- INSTALLING AND SUPERVISING INSTALLERS OF SOLAR PANELS SYSTEMS ON RESIDENTIAL, INDUSTRIAL OR COMMERCIAL WORKSITES.

36 hours per week

- NCSA & CSCS CERTIFIED PRIVATE PERSONAL TRAINER.

30 hours per week

• 36 hours per week
• Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
• Repaired HVAC and refrigeration systems.
• Communicated effectively with clients to identify problems and verify repairs corrected malfunctions.
• Performed routine maintenance on diverse systems.
• Repaired or replaced defective equipment, components or wiring.
• Used technical skills, tools and techniques like soldering to repair parts.
• Worked on both home and business units for maintenance, repairs and new installations.
• Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment
• Connected heating or air conditioning equipment to water, fuel or refrigerant sources to form complete circuits
• Located and marked pipe positions, hole passages and duct connections in walls and floors

PROFESSIONAL RUGBY PLAYER

Italian first division

French third division

Scotland third division

24 hours per week