Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Frank Shimones

Saline,MI

Summary

Deadline-oriented Courier offering well-developed delivery, pickup and customer service skills. Safely operates vehicles in variety of traffic, road and weather conditions. Masterfully reads maps or sets GPS to determine and track routes.

Detail-oriented Courier with pleasant disposition offering positive customer service experiences. Manages complex routes with excellent organizational skills. Experienced supervising and dispatching courier teams.

Accomplished delivery professional with great people and problem-solving abilities. Maintains impeccable appearance and vehicle for fast, professional deliveries. Manages time expertly and goes above and beyond to exceed expectations.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

20
20
years of professional experience

Work History

Courier

FedEx Ground
Saline, MI
10.2019 - Current
  • Followed safety protocols when loading, unloading, driving, and delivering items.
  • Loaded and unloaded cargo from trucks, vans, and containers.
  • Inspected shipments for damages or discrepancies; recorded any issues found.
  • Ensured all packages were properly labeled and sealed.
  • Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
  • Assisted in the sorting and organizing of packages for efficient delivery routes.
  • Delivered items to residential addresses within specified time frames.
  • Provided excellent customer service by answering questions about delivery status.
  • Assessed size, weight, and special handling requirements of each package.
  • Ensured compliance with federal regulations governing transportation of hazardous materials.
  • Drove company vehicle to transport goods between locations safely and efficiently.
  • Adhered to traffic laws while operating company vehicle according to DOT regulations.
  • Reported any accidents or incidents involving self or others immediately following incident.
  • Responded quickly to emergency situations requiring immediate action.
  • Coordinated parcel delivery using strong time management skills.
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Documented pickups and deliveries and submitted reports after shift.
  • Sorted shipments and scheduled routes to meet company standards and time requirements.
  • Checked and secured package loads before deliveries.
  • Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
  • Communicated with dispatchers, management and colleagues to form lasting partnerships.
  • Reported issues to supervisors resulting in increased customer satisfaction.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Answered shipment and delivery questions concerning estimated times of arrival.
  • Quickly responded to customer inquiries to improve business relationships.
  • Picked up medical specimens from local care providers for delivery to laboratory.
  • Scanned inbound and outbound packages to sort for destination.
  • Used GPS navigation to plan routes and rerouted for unexpected delays.
  • Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
  • Maintained adherence to stringent delivery deadlines.
  • Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
  • Answered customer questions on courier features of service, keeping customers informed about company and services.
  • Identified new routes during weather delays to facilitate on-time deliveries to customers.
  • Communicated customer complaints, requests and feedback to company management.
  • Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
  • Sorted parcels according to delivery route.
  • Obtained official signatures and required payments for different types of deliveries.
  • Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
  • Performed routine air and fluid checks and refueling for vehicles.
  • Walked, rode bicycles or drove vehicles to reach destinations and deliver messages or materials.
  • Collected, sealed and stamped outgoing mail using postage meters and envelope sealers.
  • Communicated with customers to coordinate delivery times.
  • Collected payments from customers upon delivery of goods as required.
  • Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
  • Operated pallet jacks to move large parcels across warehouses and facilities.
  • Checked contents of shipment against shipping documents prior to leaving warehouse.
  • Performed regular maintenance checks on vehicles including oil changes and tire rotations.
  • Managed inventory control system to track stock levels at various locations.
  • Maintained delivery vehicle with regular upkeep and basic repairs.

Courier

FedEx Express
Ann Arbor, MI
08.2004 - 10.2019

Education

Some College (No Degree) - Telecommunications

Eastern Michigan University
Ypsilanti, MI

Skills

  • Processing Samples
  • Coordinating Efficient Routes
  • Delivery Payment Collection
  • Delivery and Pickup
  • Attention to Detail
  • Business Processes and Procedures
  • Package Delivery and Pick-Up
  • Logistics and Transportation
  • GPS Navigation
  • Dispatch Collaboration
  • GPS Systems
  • Delivering Time-Sensitive Specimens
  • Schedule Adherence
  • Valid Driver's License
  • Route Planning
  • Deadline Adherence
  • Performance Improvement
  • Licensed Driver in [State]
  • Relationship Building and Rapport
  • Time Management
  • Time Sensitive Deliveries
  • Delivery Documentation
  • Loading and Unloading
  • Document Management
  • Payment Collection
  • Problem-Solving
  • Delivery Management
  • Clean Driving Record
  • Vehicle Inspections
  • Sorting
  • Heavy Lifting
  • Customer Service

References

References available upon request.

Timeline

Courier

FedEx Ground
10.2019 - Current

Courier

FedEx Express
08.2004 - 10.2019

Some College (No Degree) - Telecommunications

Eastern Michigan University

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Frank Shimones