Frank Smola
Baton Rouge,LA
Summary
Dynamic and results-driven professional with a proven track record at 7Brew Coffee, excelling in team leadership and salesmanship. Successfully resolved customer complaints, enhancing retention and satisfaction. Skilled in problem-solving and fostering relationships, developed key performance indicators that drove operational success and team performance.
Overview
5
5
years of professional experience
Work History
Stand Operator
7Brew Coffee
03.2023 - 11.2025
- Collaborated with team members to optimize workflow and improve operational efficiency.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.
Manager
Dollar Slice Club
04.2022 - 01.2023
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands.
- Maximized performance by monitoring daily activities and mentoring team members.
- Built and fostered relationships with guests and business contacts.
Service Professional, To-Go Specialist
Olive Garden
07.2020 - 04.2022
- Built a 20-member to-go team and led the restaurant to #2 in the nation.
- Boosted customer experiences by delivering superior customer service, issue resolution and salesmanship.
- Handled the hiring processes, regional workshops, and invoice filing.
Education
J.D. - Civil Law
Southern University Law Center
Baton Rouge, LA05-2028
Bachelor of Science - Political Science
Texas A&M University
College Station, TX12.2022
Skills
- Salesmanship
- Exceptional Interpersonal Communication
- Visionary
- Problem-solving
- Team leadership
Timeline
Stand Operator
7Brew Coffee
03.2023 - 11.2025
Manager
Dollar Slice Club
04.2022 - 01.2023
Service Professional, To-Go Specialist
Olive Garden
07.2020 - 04.2022
Bachelor of Science - Political Science
Texas A&M University
J.D. - Civil Law
Southern University Law Center