FRANK SORRENTINO
Delray Beach,FL
Summary
Dynamic account manager with a proven track record at Corporate Coffee Systems and territorial director of Royal Prestige, excelling in contract negotiation and customer relationship management. Expert in developing sales strategies that enhance market presence and drive growth. Recognized for resolving conflicts effectively while delivering exceptional service, ensuring long-term client satisfaction and loyalty.
Overview
35
35
years of professional experience
Work History
ACCOUNT MANAGER
Corporate Coffee Systems
Westbury, NY
03.2016 - 03.2020
- Identified customer needs by asking questions and advising on best solutions.
- Provided every customer with comprehensive assistance through merchandise selection and completion of purchases.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Managed multiple accounts simultaneously while meeting deadlines.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
- Utilized problem-solving skills when dealing with difficult customers.
- Resolved customer complaints in a timely manner.
RETAIL STORE OWNER
F&L Deli & Catering
Lynbrook, NY
03.2009 - 03.2014
- Delegated work to staff, setting priorities and goals.
- Managed inventory levels.
- Increased business by developing new marketing and promotional strategies.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Negotiated contracts with vendors to secure best prices for products.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Ensured compliance with state and local laws regarding business operations.
- Maintained records of sales, profits and losses within the store.
TERRITORIAL SALES MANAGER
Royal Prestige
Lynbrook, NY
04.1985 - 01.2009
- Led training sessions for sales representatives to enhance product knowledge and sales techniques.
- Established clear communication channels with team members to ensure alignment of sales objectives.
- Increased territory sales and won various TOP TERRITORY on a national level by implementing strategic market penetration techniques.
- Participated in trade shows and industry events to represent the company and gather market insights.
- Supported sales team members to drive growth and development.
- Directed and coordinated products, services and sales activities.
- Resolved customer complaints regarding sales and service.
Education
Bachelor of Arts - Business
University of Bridgeport
Bridgeport, CT05-1979
Skills
- Customer relationship management
- Contract negotiation
- Project management
- Sales strategy development
- Market analysis
- Effective communication
- Conflict resolution
- Account servicing
- Verbal and written communication
Accomplishments
- Awarded 2013 Lynbrook Man of the Year
Timeline
ACCOUNT MANAGER
Corporate Coffee Systems
03.2016 - 03.2020
RETAIL STORE OWNER
F&L Deli & Catering
03.2009 - 03.2014
TERRITORIAL SALES MANAGER
Royal Prestige
04.1985 - 01.2009
Bachelor of Arts - Business
University of Bridgeport
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