Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Frank Sosa

West Palm Beach,FL

Summary

Motivated Apprentice with expertise using equipment, hand tools, and power tools to complete tasks quickly and accurately. Committed to bringing a hardworking mentality and mechanical skills to the workplace. A flexible individual that is willing to work long hours. Highly efficient, and well-established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency.

Overview

4
4
years of professional experience

Work History

Apprentice

Babalu Handyman Service
11.2022 - Current
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
  • Learned wide range of simple and complex techniques from on-the-job training.
  • Prioritized and accomplished multiple tasks within established timeframes.
  • Honed strong communication, problem-solving and organizational skills while completing tasks and working with team.
  • Listened to instructions from journeyman plumber, gaining valuable onsite job training.
  • Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
  • Tested for leaks in new and repaired systems to verify functional and safe working condition.
  • Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
  • Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.

Food Service Worker

Panera Bread
09.2022 - 03.2023
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

Customer Service Representative

The Cox Science Center And Aqaurium
05.2020 - 09.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma -

John I Leonard Highschool
West Palm Beach, FL
05.2022

Skills

  • Customer Service
  • Site Excavation
  • Piping Installation
  • Pipe Fitting
  • Problem-Solving
  • Installation and Repairs

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Apprentice

Babalu Handyman Service
11.2022 - Current

Food Service Worker

Panera Bread
09.2022 - 03.2023

Customer Service Representative

The Cox Science Center And Aqaurium
05.2020 - 09.2021

High School Diploma -

John I Leonard Highschool

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Frank Sosa