Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Frank Suarez

Pueblo,CO

Summary

With 20 years of experience as a technology specialist lead, I am committed to leveraging my expertise in IT support, team leadership, and process optimization to drive innovation and enhance business efficiency. Throughout my career, I have successfully developed and implemented technology-driven solutions that streamline operations, improve productivity, and support business growth. Proficient in leading technical teams and managing IT projects, I excel at delivering high-quality user support and addressing the evolving technology needs of fast-paced environments. Skilled in troubleshooting, device management, and end-to-end problem resolution, I ensure seamless technology operations aligned with business goals.

Overview

21
21
years of professional experience

Work History

Technical Support Specialist

Pueblo Schoo District 70
07.2003 - Current
  • Provided support for over 1500 customers with overview of installation activity, site-specific information, and access to technical contacts
  • Provided pre-sales, post-sales, and service delivery support for over a million dollars of inventory
  • Created and modified procedures to solve complex issues with a sense of urgency
  • Inspired creativity by transforming processes to gain efficiencies across organization
  • Developed analytics to identify key areas for improvement and change
  • Managed project budgets, expenditures, procurements and projections
  • Analyzed causes and implemented solutions to technical and system issues varying in scale and scope
  • Developed improvement processes for operational use by team to verify successful completion of projects
  • Used proactive monitoring procedures and tools to identify problem-prevention opportunities.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.

Director

Steel City Diggers
08.2014 - 03.2020
  • Planned and monitored day-to-day running of business to facilitate smooth progress
  • Analyzed current operational processes and performance, recommending solutions for improvement
  • Delegated tasks to team members according to individual strengths
  • Taught company procedures to new employees and increased progress by identifying areas of weakness
  • Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.

Education

Associate In Science (A.S.) -

Pueblo Community College
Pueblo, CO
05.2004

Skills

Skills List

  • Technical Instruction / Staff Training
  • Collaborative Team Player
  • Technical Troubleshooting
  • Microsoft Windows and Office
  • Innovative Problem Solving
  • Remote Diagnostics
  • System Provisioning
  • Debugging
  • Mobile Device Management
  • Application Support
  • Customer Support
  • User Training
  • Asset Management
  • Remote Support
  • MDM (Jamf)
  • Networking Knowledge (TCP, UDP, TCP/IP, DNS)
  • Identity and Access Management (Okta, Azure AD)
  • Cloud Services (Office 365, Google Workspace, Azure)

Personal Information

Frank Suarez

Pueblo Co. | 719.251.4498 | aves.96@gmail.com | 

Timeline

Director

Steel City Diggers
08.2014 - 03.2020

Technical Support Specialist

Pueblo Schoo District 70
07.2003 - Current

Associate In Science (A.S.) -

Pueblo Community College

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Frank Suarez