Frank Suarez
MIAMI,FL
Summary
Dynamic leader with extensive experience in the hospitality industry, notably as Restaurant Floor Manager at Marabu Restaurant Brickell City Center. Excelled in enhancing customer satisfaction and streamlining operations, significantly contributing to revenue growth. Skilled in staff training and development, and adept at fostering guest relations. Demonstrates exceptional team management and decision-making abilities. Experienced with team leadership and guest service excellence. Utilizes efficient problem-solving techniques to enhance operational flow. Track record of effective communication and conflict resolution.
Overview
1
1
Certification
Work History
Restaurant Floor Manager
Marabu Restaurant Bricckell City Center
- Maintained high food safety standards through regular inspections and strict adherence to sanitation guidelines.
- Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication.
- Monitored labor costs closely to maximize profitability without compromising the guest experience or employee morale.
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
- Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
- Contributed to marketing efforts by collaborating with the management team on promotional materials and advertising campaigns.
Restaurant General Manager
Stillvillefishbar Grove Bay Hospitality Group
Restaurant General Manager
Santa Fe Brickell City Center
Restaurant Manager
Glass and Vine
Sales Representative
Midwayford Miami
Skills
- Staff Training and Development
- Delegation and Supervision
- Health and safety compliance
- Sanitation Standards
- Recruitment and hiring
- Guest Relations
- Staff Motivation
- Budgeting and financial management
- Scheduling and labor control
- Wine Knowledge
- Resilience and stress management
- Food and beverage pairing
- Point of sale systems
- Inventory control and record keeping
- Customer Engagement
- Team Management
- Customer loyalty
- Supervisory skills
- Operations Management
- Business operations expertise
- Staff Management
- Decision-Making
- Relationship Building
Certification
- Cicerone Certified Beer Server - Cicerone Certification Program.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Restaurant Floor Manager
Marabu Restaurant Bricckell City Center
Restaurant General Manager
Stillvillefishbar Grove Bay Hospitality Group
Restaurant General Manager
Santa Fe Brickell City Center
Restaurant Manager
Glass and Vine
Sales Representative
Midwayford Miami
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