Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Marketing Coordinator / Patient Care Advocate
One to One Physical Therapy
Delray Beach, FL
06.2018 - Current
Developed and implemented a strategic medical marketing plan to increase sales and brand awareness.
Identified key influencers in the medical industry who can be used as advocates for our products or services.
Assisted with development of lead generation plans with targeted prospects, measures and objectives.
Planned and facilitated meetings to share marketing plans and explain future business goals.
Cultivated business partnerships to build lasting relationships with internal and external parties.
Administrative Assistant / Patient Care Advocate
Orthopedic Center of Palm Beach County
Lake Worth, FL
03.2014 - 06.2018
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Handled confidential documents in an organized fashion according to established protocol.
Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
Successfully managed the verification process for a substantial volume of motor vehicle accident cases.
Conducted effective correspondence with insurance companies and attorney's offices to ensure accurate information exchange.
Confirmed the validity and scope of insurance benefits, contributing to precise and reliable case documentation.
Skillfully scheduled patient appointments in high-pressure, fast-paced environments, demonstrating adaptability and efficiency.
Patient Care Advocate
One to One Physical Therapy
Delray Beach, FL
06.2005 - 02.2012
Effectively addressed and resolved patient complaints and concerns, contributing to a significant improvement in the company's client satisfaction metrics.
Enhanced the overall quality of care provided by actively addressing and resolving patient issues.
Managed payment processing and verified patient insurance information, ensuring accurate financial transactions.
Administered physician-prescribed treatments, including exercise regimens, muscle stretching/relaxation, and whirlpool therapy.
Coordinated with external vendors such as advertising agencies or PR firms when necessary.
Developed and implemented a strategic medical marketing plan to increase brand awareness.
Identified key influencers in the medical industry who can be used as advocates for our products or services.