Frank Taylor
Lafayette,GA
Summary
Accomplished senior executive with over 20 years of proven leadership in driving profitable growth across multi-unit operations and international markets. Expertise in scaling organizations within both B2B and B2C environments, successfully opening 125+ big box retail locations while consistently exceeding retail and wholesale targets by more than 10%.
Frank is a strategic business development specialist skilled in data-driven planning and high-performance team leadership, with a strong track record in managing executive relationships and spearheading international expansion initiatives. Focused on developing leaders, optimizing KPIs, and fostering sustainable partnerships that unlock organizational potential and deliver exceptional results for clients and stakeholders.
Overview
2026
2026
years of professional experience
Work History
Director of Business Development Operations
Ashley
2023 - Current
- Executive Team Leader overseeing 100+ cross-functional team members in strategic business development initiatives
- Leveraged advanced data science and AI technology to comprehensively map future growth opportunities across retail stores, branded wholesale sales, and e-commerce fulfillment channels
- Cultivated and executed high-level B2B relationships with independent 120+ Ashley licensees to expand market presence
- Architected and initiated comprehensive legal agreements and operational frameworks to minimize business risk and liability, while also eliminating operational roadblocks
- Conducted thorough business plan evaluations and developed optimized local marketing strategies to maximize partner success
- Successfully increased Ashley's US and Canadian retail footprint by 20%, delivering 160+ new store openings across 2 brands (Homestore/Outlet)
- Strategically curated store portfolio to achieve 20% business growth over initial projections
- Positioned strategic partners to capture significant market share through customer-obsessed growth strategies and operational excellence
- Applied innovative thinking and customer obsession principles to drive unprecedented business expansion
- Removed systemic roadblocks and streamlined processes to accelerate partner success and market penetration
- Partnered strategically with design leadership to facilitate seamless new store launch initiatives, ensuring optimal project execution, timeline adherence, and operational excellence throughout the development process.
Deputy Executive Director
HaitiChildren
01.2021 - 03.2023
- Promoted to Interim Executive Director and responsible for leading HaitiChildren's overall operations and fundraising efforts.
- Worked closely with organizational leadership and the Board of Directors to strategically affect and improve operational direction and efficiencies.
- Directed senior management team leading 160+ staff administering private and foundation funding, while overseeing the strategy development, government relations, and resource acquisitions for operations covering 10-15 sub-regions in Haiti. Managed $1.7 million budget, 5 direct reports, and 7 indirect reports.
- Delivered superior results in fundraising, leading the mission to a period of historic revenue growth by building trust and confidence with donors and partners.
- Experienced in designing and leading strategic initiatives at global, regional and local levels.
- Navigated the organization through one of the largest humanitarian crises to affect it's country in modern history as Haiti experienced a major earthquake in Aug. 2021, followed by increased gas shortages and increased gang violence.
- Championed new protocol for HaitiChildren to emerge from humanitarian disaster and advocated for the people of Haiti in national and international meetings, as well as US news, media and radio outlets.
- Demonstrated experience strategizing international plans and leading diagnostic review of global governance, strategy, systems and program models to increase sustainable impact in communities.
- Tasked with improving overall organizational effectiveness, and more efficiently steward donor resources and partner with other organizations in this effort.
- Developed thought leadership around specific topics of concern in Haiti, including logistical challenges, communications, and emergency relief strategies.
- Created promotional materials and provided insightful information to social media, websites and print media to educate the public.
- Deconflicted complicated interpersonal dynamics on a regular basis.
- Analyzed documentation and business operations, making recommendations and advising staff on matters involving human resources, procurements and administration.
Director of Operations
HaitiChildren
07.2020 - 01.2021
- Oversaw day-to-day production activities in accordance with HaitiChildren's business objectives.
- Developed, implemented, and monitored operational systems that helped provide visibility into our goals, progress, and obstacles for our key initiatives.
- Worked collaboratively with the Board of Directors and Senior Management to implement and facilitate corrective actions to improve the overall quality and efficiency of HaitiChildren's programs.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed procurement, inventory, and warehouse operations for GIK to Haiti.
- Devised new promotional approaches to boost donor engagement and participation, while enhancing existing marketing materials and driving growth.
Chief Operating Officer
FTH Marketing Solutions
01.2016 - 12.2020
- Founded FTH with 3 equal business partners and lead the execution of strategies created by FTH Management team and Board of Directors.
- Successfully raised over $2.5 million of capital to fund growth.
- Initiated executive level meetings using a proven and proprietary lead-generation strategy.
- Identified, engaged, managed and nurtured relationships with high-level executives from multiple Fortune 500 companies.
- Hired, trained, and developed 12 sales representatives to procure and generate over $20 million in annual revenue.
- Oversaw operations of the organization and work of each employee and vendor in the IT, Finance, Sales and Marketing departments.
- Set comprehensive goals for performance and strategic growth initiatives.
- Evaluated performance metrics (KPI's) by organizing and assessing our data, establishing systems and processes to measure the data and create accountability measures.
General Manager
Ashley Furniture Homestore
01.2019 - 12.2020
- Recognized General Manager running the highest revenue-producing business unit in the Parrott Group- Ashley Furniture franchise.
- Responsible for over $12MM of Annual Sales Revenue, Business Development, Budgeting, Cost Analysis, Training, Merchandising, and Leadership
Development. - Led franchise in 2019 for Sales Per Guest, Gross Margin, and Average sales (main categories of KPIs)
- Exceeded PY numbers by more than 7% on a 10% deficit in consumer traffic.
- Restructured administrative processes to maximize efficiencies of the operations by completing and formalizing paperwork in a timely manner and ensuring proper filing of all documentation.
- Worked with team members to increase individual performance KPI's and set realistic monthly improvement goals.
- Managed budget implementations, employee reviews, training, and scheduling.
- Developed and maintained relationships with customers and suppliers through account development and customer evaluations.
- Maximized performance of staff by holding morning meetings, "curbside training," and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Director of Operations
Clean Juice
05.2017 - 12.2018
- Partnered on opening the first 3 Clean Juice franchises in Charleston, South Carolina.
- Corresponded with Clean Juice Executive team to diagnose barriers that affected performance and assisted with developing business plans to maximize production in sales, marketing, operations, training, and human resources.
- Collected and maintained an active working knowledge of key business metrics for each assigned location and used these metrics to analyze issues and opportunities for each location and the business as a whole.
- Ensured compliance with all Standard Operating Procedures, Operations Assessment reports, and Mystery Shop standards.
- Developed corrective action plans, milestones, and timetables to improve performance and customer service.
- Assisted each location with assessing talent and bench strength at all levels to achieve short and long-term business needs.
- Served as a representative of Clean Juice responsible for expanding community relations with new and existing partners.
- Effectively influenced stores and obtained requisite buy-in; provided feedback when programs or communications were inadequate.
Realtor
Sloan Realty/Dunes Properties/Boulevard Company
01.2015 - 05.2022
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market analysis for buyers and sellers.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Developed marketing plans for clients designed to attract and address the needs of buyers
- Gather client information concerning their desired features in a home, financial ability, and home types
- Presided over negotiations and advise clients on suitable courses of action
- Sold over $5 million dollars in Real Estate in 2020.
Regional Training Manager
Hhgregg
01.2014 - 01.2015
- Led the regional talent acquisition, development, and optimization for 50+ manager-in-training candidates, creating multiple promotions of Sales Managers and General Managers in the Carolinas and Georgia.
- Tasked with restructuring under-performing stores and making key leadership moves which, in turn, launched the region into becoming the 2nd largest revenue-generating region in the organization.
- Providing scheduling guidance to General Managers to accommodate business needs within budget payroll using labor-scheduling software.
- Responsible for overseeing and providing training to cross-dock delivery centers with over 225+ customer deliveries per day, leading to being recognized for world-class Customer Satisfaction Score (CSAT) improvement from 2014-2015.
- Planned and established training goals and objectives for regional meetings, conferences, and class training curriculum.
- Conducted skills assessment of employees and managers to determine training gaps or training opportunities to improve overall sales performance.
General Manager
Hhgregg
01.2010 - 01.2014
- Highly recognized General Manager tasked with the improvement and successful turnaround of multiple stores with a history of underperformance. Recognized as one of the top producing General Managers in overall KPI performance in 2013 and 2014 (top 10 out of 220 locations).
- Conducted and managed orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Led daily, weekly and monthly coaching, counseling and feedback sessions to improve performance and results.
- Planned store layout and displays to simplify the customer shopping experience and promoted products.
- Trained on resolving customer problems, deescalating issues, and handling customer complaints.
- Worked effortlessly to meet all sales targets, planned store sales strategies, analyzed sales data, and expanded sales growth.
Education
Bachelor of Science - Business Management
University of Tennessee At Chattanooga
Chattanooga, TN06.2008
Bachelor of Science - Business Management
Auburn University
Auburn, AL05.2006
Skills
- Executive Leadership
- Operations Administration
- Business Development and Planning
- Project Management
- Board Oversight
- Lead Generation/Cold-Calling
- Sales Analysis
- Recruiting/Hiring/Training
- Leadership Development
- Partnership Engagement
- Performance Management
- Succession Planning
- Sales Marketing and Planning
- P&L Management
Timeline
Deputy Executive Director
HaitiChildren
01.2021 - 03.2023
Director of Operations
HaitiChildren
07.2020 - 01.2021
General Manager
Ashley Furniture Homestore
01.2019 - 12.2020
Director of Operations
Clean Juice
05.2017 - 12.2018
Chief Operating Officer
FTH Marketing Solutions
01.2016 - 12.2020
Realtor
Sloan Realty/Dunes Properties/Boulevard Company
01.2015 - 05.2022
Regional Training Manager
Hhgregg
01.2014 - 01.2015
General Manager
Hhgregg
01.2010 - 01.2014
Director of Business Development Operations
Ashley
2023 - Current
Bachelor of Science - Business Management
University of Tennessee At Chattanooga
Bachelor of Science - Business Management
Auburn University
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