Frank Torres
Victorville,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Val Col Inc
11.2018 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive st, coordinating travel arrangements, and preparing crucial documents.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
VP Operations Manager
American Security Bank
09.2003 - 07.2014
- Increased company revenue by implementing innovative marketing strategies and streamlining sales processes.
- Established a successful partnership with key industry players, resulting in increased market share for the organization.
- Revised corporate policies and procedures to ensure compliance with evolving industry regulations, mitigating potential risks.
- Optimized supply chain management processes by identifying inefficiencies and implementing strategic solutions that increased overall efficiency.
- Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
- Introduced process improvements that reduced operational costs while maintaining high-quality standards across all departments.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Managed financial, operational and human resources to optimize business performance.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Implemented cost-saving measures by conducting thorough financial analysis and identifying areas of inefficiency within the organization.
Education
High School Diploma -
Inarajan High School
Inarajan, GUBachelor of Arts - Business Administration
University of Guam
Mangilao, GU05.1998
Skills
- Travel Coordination
- Report Writing
- Office Administration
- Clerical Support
- Invoice Processing
- Appointment Scheduling
- Mail handling
- Spreadsheet Management
Timeline
Administrative Assistant
Val Col Inc
11.2018 - Current
VP Operations Manager
American Security Bank
09.2003 - 07.2014
High School Diploma -
Inarajan High School
Bachelor of Arts - Business Administration
University of Guam
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