Open To Work
Frank Tu
Westfield,IN
Summary
Software Engineering Leader with extensive experience in .NET development and API integration. Focused on delivering enterprise-scale applications within budget while driving operational efficiencies in Agile environments. Proven ability to align technology solutions with business strategies, fostering high-performing teams and managing vendor partnerships.
Overview
25
25
years of professional experience
Work History
Software Application Development/Release Manager
Owens & Minor
05.2024 - 03.2026
- Direct end-to-end technical delivery of complex healthcare applications, evaluating architecture decisions and pressure-testing engineering estimates to ensure scalability and maintainability within GCP and Azure environments.
- Coordinated release schedules across various departments to ensure timely product availability.
- Managed software deployment processes to maintain system integrity and performance.
- Reviewed release documentation for accuracy and completeness before deployment.
- Implemented change management procedures to minimize disruption during releases.
- Facilitated meetings to discuss release status and address potential risks or issues.
- Monitored post-release feedback to identify areas for process improvement and efficiency.
- Collaborated with cross-functional teams to troubleshoot and resolve any issues encountered during the software release process.
- Oversaw health care supply chain application software development life cycle from design to deployment, ensuring adherence to industry development standards and best practices.
- Championed AI-assisted development practices by integrating GitHub Copilot and LLMs (Claude/Gemini) into the SDLC, increasing developer velocity and setting the standard for AI-augmented engineering workflows.
- Lead and manage a team of developers, providing guidance, coaching, and support.
- Assists in managing the work of multiple development teams, including planning, risk mitigation, resource forecasting, and delivery.
- Drive operational efficiencies through oversight of continuous improvement/lean initiatives relating to business software applications systems.
- Promotes modern agile work processes to developers and delivery meets business requirements and delivers expected customer value with proficiency of DevOps and JIRA.
- Cultivates a collaborative and high-performance work environment.
- Managed external vendor partnerships and consulting delivery; drafted SOWs and performed technical reviews of deliverables to align with internal engineering standards.
- Facilitated definition of business process and system requirements for new technology initiatives, including AI-driven smart rack system for hospital surgery operations.
- Manages the application development budget, tracks expenses, and optimizes resource allocation to maximize productivity.
- Collaborate with adjacent managers, agile delivery leads, and business stakeholders to establish clear communication channels and ensure alignment on project goals and delivery timelines.
Senior Software Engineering Manager
TurningPoint HealthCare
Lake Mary, USA
05.2022 - 05.2024
- Build world-class technology teams and products that align with long-term vision and strategy while leading within a fast-paced entrepreneurial environment.
- Manage 3 technical teams to rapidly implement, deploy, and improve enterprise custom-developed web applications, MS CRM based utilization management system, and API services, to support internal and external stakeholders with technology stack of Angular, node.js. C#, React, DevOps Git, pipelines, Azure Function Apps, Azure App Services, Managed SQL instances, Microservices, and Docker.
- Lead, evangelize, and execute company’s technology product vision with 2 teams of 25 full-time and offshore contract engineers.
- Led delivery of leading-edge applications and data ecosystems by staffing and organizing experienced technology teams while collaborating with business partners.
- Champion and execute next-generation modernization and innovation initiatives that include cloud migration and cloud optimizations.
- Accountable for modern software development lifecycle processes, including multiple complex CI/CD build and release systems within an Agile/Scrum SDLC.
- Drove architecture, best practices, and roadmap with strong business acumen and understanding of cross-department objectives.
- Executed project prioritization, estimation, planning, resource allocation, implementation, and deployment of enterprise systems to ensure alignment with strategic goals.
- Lake Mary, FL
Senior Software Manager
Fiserv
Fishers, USA
07.2019 - 05.2022
- Provide leadership and software engineering expertise in overseeing the maintenance of a web-based online client control center (WC3) while collaborating with operations support team members, developers, testers, architects, and cross-functionally with other teams.
- Offer superior technical leadership for delivery teams who are creating shared frameworks and services and mobilize 20+ on-shore and off-shore production support engineers and SRE functions to deliver high-quality service experiences to clients.
- Managed team in delivering enterprise software projects, including system migration/integration, API rebuild, test automation, CI/CD, and security/encryption, ensuring successful project outcomes.
- Oversaw all aspects of ongoing operations support, including turnover, production support, incident resolution, and issue management to ensure seamless service delivery.
- Enforce strong logical and problem-solving skills in delivering incremental value for banks, insurance companies, and manufacturers to print and mail credit cards, billing statements, tax documents, and insurance cards.
- Work on advanced software development concepts and project the highest level of integrity while cultivating relationships with partners to ensure that any issues requiring escalation are promptly addressed.
- Ensure continuous improvement by mentoring technical staff and administering the hiring, training, staff development, performance appraisals, corrective action, and pay review of technical personnel.
- Developed and established department standards and procedures, exercising independent decision-making to enhance operational effectiveness.
- Fishers, IN
- Maintained 99.99% system uptime, and reduced 26% of incidents every year through continuous improvements practices.
Senior .Net/API Developer
Fiserv Education
07.2019 - 04.2020
- Leveraged excellent software design principles in designing .NET identity service with bearer token to secure API access.
- Converted SOAP-based student loan service layer to REST API using C# ASP.NET Core, TFS, Git, PostMan, Visual Studio, enhancing system interoperability.
- Executed unit test plans and documented API using swagger, ensuring robust functionality and user accessibility.
- Followed Agile and SAFe practice in managing tasks and assisting in scope definition, planning, estimation, and tracking.
- Conducted peer reviews and adhered to software development life cycle guidelines, maintaining code quality and compliance with best practices.
- The databases used are SQL servers and IBM mainframe servers.
Lead .Net Developer
Fahrenheit IT
Indianapolis, USA
05.2016 - 06.2019
- Chaired full-stack development, including back end MS SQL database design and implementation, REST APIs with ASP.NET with C#, front end with angular.js MVC architect, and Bootstrap for responsive single page application.
- Utilized Agile project management to design, develop, enhance, and maintain benefit management system for FSSA department of Indiana State Government, while converting legacy VB system to a web-based platform.
- Led troubleshooting efforts for system bugs and identified performance issues.
- Indianapolis, IN
Senior .Net Developer
Helios
Indianapolis, USA
05.2014 - 05.2016
- Developed mobile-compatible system for Apple devices through REST APIs with ASP.NET and C#, utilizing Visual Studio, MS SQL, Git, Grunt, Angular, C#, and Bootstrap.
- Designed and developed online business operation system for salon operations, incorporating scheduling, shopping cart, back office management, and client management modules.
- Indianapolis, IN
Senior Web Application Developer
JTAC
Indianapolis, USA
02.2012 - 04.2014
- Designed and developed web application for managing oral arguments for Indiana Supreme Courts, integrating software testing and upgrades using EF, MVC, SQL, JSON, CSS3, and Live Streaming.
- Developed and maintained web applications, creating an online application to collect case timeline data and generate statistical reports using .NET 4.5, EF, web form, and SQL.
- Collaborated with internal stakeholders and clients for requirement analysis, formulating online system for searching and selling judgment documents using EF, MVC, SQL, Linq, JQuery, Web API, web services, AJAX, and CSS3.
- Indianapolis, IN
Software Supper / Development Manager
Telamon Cooperation
Carmel, USA
03.2004 - 02.2012
- Developed web application for government insurance agency to manage diabetes and weight management programs; implemented Android mobile app for insurance card and benefits information management.
- Conducted hardware and software evaluations; maintained vendor contracts to ensure alignment with project needs.
- Carmel, IN
Network Manager
Telamon Cooperation
Carmel, USA
03.2004 - 01.2007
- Managed network infrastructure for optimal performance and reliability.
- Coordinated network upgrades and installations to improve system capabilities.
- Oversaw team operations to ensure effective network support and maintenance.
- Mentored and coached 5+ junior network/helpdesk specialists, coordinated network infrastructure projects nationwide, collaborated with internal teams, and supported business development initiatives.
- Carmel, IN
Senior Webmaster / Network Admin
88 Telecom
San Francisco, USA
08.2001 - 03.2004
- Developed shopping cart website using Classic ASP and MSSQL to facilitate online product sales while managing LAN/WAN administration, including configuration, monitoring, troubleshooting, backup, and upgrades of Windows NT/2000 web servers.
- San Francisco, CA
- Developed and maintained website content for optimal user experience.
- Managed website analytics to identify trends and improve performance.
- Collaborated with marketing team on web design and branding strategies.
Education
MBA - Business Administration And Management
Kelley School of Business
1275 E 10th St, Bloomington, IN 4740505-2011
Master of Science - Computer Science
San Francisco State University
1600 Holloway Ave, San Francisco, CA 9413205-2001
Bachelor of Science - Electrical Engineering
Beijing Applied Technology University
1600 Holloway Ave, San Francisco, CA 9413205-2001
Six Sigma Green Belt -
Kelley School of Business
1275 E 10th St, Bloomington, IN 4740505-2011
Skills
- Release management
- Software engineering
- Microservices architecture
- Agile methodologies
- System design principles
- Software development leadership
- Product roadmap definition
- Roadmap prioritization
- Root cause analysis
- Technical expertise
- Decision-making abilities
- Team coaching
Technical Specialties
- C#
- .NET
- .NETCore
- MVC
- Rest API
- JavaScript
- Angular
- Node.js
- Power BI
- TypeScript
- Java
- Terraform
- Palantir
- postgresql
- MS SQL Server
- UI/UX
- AWS
- Git
- JIRA
- Web Forms
- VB.NET
- SOAP API
- Web Services
- Container
- Micro services
- Docker
- OOP
- .NET Entity Framework
- C++
- Classic ASP
- Java
- AJAX
- Angular.js
- React.js
- JQuery
- Lambda expression
- Visual Studio
- Team Foundation Server
- Azure
- DevOps
- Google Cloud
Work Preference
Job Search Status
Open to workSalary Range
$129000/yr - $200000/yrTimeline
Software Application Development/Release Manager
Owens & Minor
05.2024 - 03.2026
Senior Software Engineering Manager
TurningPoint HealthCare
05.2022 - 05.2024
Senior Software Manager
Fiserv
07.2019 - 05.2022
Senior .Net/API Developer
Fiserv Education
07.2019 - 04.2020
Lead .Net Developer
Fahrenheit IT
05.2016 - 06.2019
Senior .Net Developer
Helios
05.2014 - 05.2016
Senior Web Application Developer
JTAC
02.2012 - 04.2014
Software Supper / Development Manager
Telamon Cooperation
03.2004 - 02.2012
Network Manager
Telamon Cooperation
03.2004 - 01.2007
Senior Webmaster / Network Admin
88 Telecom
08.2001 - 03.2004
MBA - Business Administration And Management
Kelley School of Business
Master of Science - Computer Science
San Francisco State University
Bachelor of Science - Electrical Engineering
Beijing Applied Technology University
Six Sigma Green Belt -
Kelley School of Business