Frank Turk
Wickliffe,OH
Summary
I am looking to continue my education and growth with a new career path. I am looking to build upon my extensive customer service and leadership skills
I specialized in Employee and Guest relations. I was a trusted and go-to manager for all staff members. I was able to maintain high standards and accountability with my staff while building strong relationships.
Overview
11
11
years of professional experience
Work History
Ride Share Driver
Self Employed
05.2023 - Current
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Over 5,000 rides and maintained a 5-star average
Senior Restaurant Manager
The Cheesecake Factory Restaurant
05.2014 - 05.2023
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Managed a 100 plus server work group. Was responsible for selection, hiring, training and administrative paperwork.
Education
Associate degree - Business Administration And Management
Cuyahoga Community College
Cleveland, OH05-2026
Skills
- COMMUNICATION
- Marketing
- Project Management
- Budget Planning
- Social Media
- Planning
- Problem-solving
- Multitasking and organization
- Adaptability and flexibility
- Customer service
- Stress management
Leadership Experience
I was the lead manager in hiring and staffing. My workgroup had always over 100 servers and we did biweekly hiring and selection. Through my efforts, the restaurant was completely staffed with quality employees.
Timeline
Ride Share Driver
Self Employed
05.2023 - Current
Senior Restaurant Manager
The Cheesecake Factory Restaurant
05.2014 - 05.2023
Associate degree - Business Administration And Management
Cuyahoga Community College
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