Frank Tuttle
Minnetonka,MN
Summary
Proven leader in the restaurant management sector, adept at enhancing guest satisfaction and streamlining operations for efficiency. At Culver's Restaurant, I spearheaded initiatives that significantly reduced food waste and improved customer service, leveraging skills in sanitation standards and effective communication. Excelled in recruitment, maintaining rigorous health code compliance, and driving operational excellence. Well-trained Assistant Restaurant Manager promoting 5 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
9
9
years of professional experience
Work History
Assistant Restaurant General Manager
Culver's Restaurant
07.2021 - Current
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
- Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Reduced food waste by closely monitoring inventory levels, ordering supplies as needed, and adjusting menus accordingly.
- Managed schedules of approximately 40 employees and managers while maintaining adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
Assistant Restaurant General Manager
Tuttle's Eat Bowl Play
11.2015 - 09.2021
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
- Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
- Oversaw vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
- Reduced food waste by closely monitoring inventory levels, ordering supplies as needed, and adjusting menus accordingly.
Education
Associate of Arts - Music Education
University of Wisconsin, Eau Claire
Eau Claire, WI 08.2020 - 12.2020
Skills
Guest satisfaction tracking
Operational Efficiency
Sanitation Standards
Recruitment and hiring
Food Safety Compliance
Labor cost control
Health Code Compliance
Guest Relations
Inventory Control
Restaurant Operations
Timeline
Assistant Restaurant General Manager
Culver's Restaurant
07.2021 - Current
Associate of Arts - Music Education
University of Wisconsin, Eau Claire
08.2020 - 12.2020
Assistant Restaurant General Manager
Tuttle's Eat Bowl Play
11.2015 - 09.2021
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