Frank Umu

• Monitored access control systems, CCTV systems, and alarm activity for suspicious behavior.
• Managed dispatch responses during emergencies, ensuring timely assistance for disturbances and medical calls.
• Coordinated with local law enforcement to respond to emergency situations.
• Facilitated communication with clients, site managers, and field leadership regarding operational concerns.
• Coordinated security officer support across Allied Universal client sites and service assignments.
• Wrote incident reports, shift logs, and daily activity reports for management.
• Collaborated with IT teams to ensure secure network infrastructure is maintained at all times.
• Following post orders, site procedures, and uniform standards for patrol teams.
• Ensured that all personnel have proper identification badges before entering restricted areas of the building.

• Inspected baggage for prohibited items and cargo with x-ray systems, AIT walk-through metal detectors, and hand-held detectors to spot prohibited items and possible threats.
• Reviewed travel documents and identified fraud indicators by checking passenger IDs and boarding materials, then referred suspicious cases to law enforcement.
• Assessed suspicious behavior using interviewing and investigative methods, then selected the appropriate security response.
• Supported checkpoint operations as officer-in-charge, managing up to 13 officers and helping maintain compliance with standard operating procedures..
• Monitored environment for potential threats in high-threat conditions by observing unusual behavior, suspicious packages, and possible criminal activity.
• Used command presence to support compliance, calm conflicts, and enforce federal regulations.
• Recorded employee performance, security breaches, and operational incidents for review by supervisory transportation security officers (STSO) and transportation security managers (TSM).
• Prepared detailed incident reports and shared information for investigative follow-up.
• Worked on a behavior detection team trained to identify deception and address observed stress or anxiety.

• Monitored access control and surveillance across multiple facilities using CCTV, alarm systems, and security patrols to ensure safety and security.
• Investigated and documented suspicious activities, ensuring strict adherence to facility security policies and procedures.
• Coordinated with law enforcement and emergency responders during incidents requiring immediate action.
• Compiled incident reports and maintained detailed logs to enhance accountability and support security operations.

Supervised and coordinated staff in vehicle reconditioning operations, ensuring adherence to company and client standards for quality and efficiency.

• Conducted quality control inspections to identify and address irregularities or discrepancies before vehicle auctions.
• Maintained thorough records of inspections and corrective actions to support continuous improvement in reconditioning processes.