Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Frank Varsalona

Powder Springs,GA

Summary

Highly experienced in claims handling. Great internal and external customer service results. Able to work independently. Experienced manager with ability to motivate and lead.

Overview

17
17
years of professional experience
1
1
Certification

Work History

General Manager

MCC Truck Collision
Marietta, Geo
09.2022 - Current
  • Managed all aspects of daily business operations including budgeting, staffing and managing a team of 12, scheduling, inventory control, customer service and sales.
  • Built loyal customer base though excellent customer service.
  • Resolved customer concerns by listening and providing solutions

Sr. Auto Field Adjuster

Allstate Corp
Marietta, GA
04.2008 - 09.2022
  • Reviewed claim details to assure correct claims handling.
  • Inspected vehicle,reviewed manufactures repair procedures, photographed damage, wrote accurate estimate to reflect damage related to loss.
  • Thoroughly inspected vehicle to confirm vehicle packages and options.
  • Prepared total loss evaluations.
  • Sourced parts from various vendors.
  • Worked with repair shop to secure an agreed repair plan.
  • Communicated with customer and provided a clear explanation of repairs, and total loss evaluation.
  • Assisted coworkers with complicated vehicle inspections.
  • Work with managers to help train and develop employees

Auto Body Shop Manager

Maroone Chrysler
Coconut Creek, FL
01.2007 - 04.2008
  • First line of customer contact representing dealership.
  • Oversee all aspects of Body Shop quality control, to include assignment of repair work, working with insurance adjusters and while ensuring repairs meet Chrysler standards.
  • Responsible for locating and ordering parts to be used in repair with respect to Chrysler quality standards and cost effectiveness.
  • Consulting with clients to identify primary concerns & complaints with vehicles.
  • Identifying & recommending other needed maintenance & repairs including dings & dents, wheel repairs, body shop & detail services.
  • Generate Repair Orders, then track and close Repair Orders upon completion.
  • Work cooperatively with shop foremen to manage a team of technicians to coordinate vehicle repairs based on availability and skill levels.

Education

GED -

Marjory Stoneman Douglas High School
Parkland, FL
01-1992

Skills

  • Excellent communications skills
  • Strong attention to detail
  • Customer service oriented
  • Proficient in all estimating software
  • Able to comprehend and explain repair procedures
  • Extensive knowledge of exotic and commercial vehicle repairs

Certification

  • I-Car Platinum
  • SCLA 2013

References

References available upon request.

Timeline

General Manager

MCC Truck Collision
09.2022 - Current

Sr. Auto Field Adjuster

Allstate Corp
04.2008 - 09.2022

Auto Body Shop Manager

Maroone Chrysler
01.2007 - 04.2008

GED -

Marjory Stoneman Douglas High School

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Frank Varsalona