Frank Vecchio
North Tonawanda,NY
Summary
Dynamic VP of Collections with extensive experience in optimizing collection processes and enhancing client relationships. Skilled in policy development and team leadership, committed to improving operational efficiency and compliance standards.
Overview
1
1
Certification
31
31
years of professional experience
Work History
VP Collections
Commercial Collection Corp of NY
Tonawanda, New York
12.2001 - Current
- Directed strategic initiatives to optimize collection processes and boost client engagement.
- Managed client relationships to build trust and establish long-term partnerships.
- Identified operational challenges and implemented solutions to streamline processes.
- Collaborated with executive leadership on policy development to guide organizational direction.
- Led initiatives to improve customer service processes while ensuring quality assurance.
- Developed training programs to elevate staff performance and ensure compliance with standards.
- Established performance standards for staff members in order to drive productivity levels up.
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
Collection Manager
Mid-Continent Adjustment
Buffalo, New York
03.1996 - 11.2001
- Managed collections processes to ensure timely recovery of outstanding debts.
- Trained and mentored team members on effective collection techniques.
- Collaborated with legal teams for compliance on collection procedures.
- Conducted regular meetings to discuss team performance and share best practices.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Identified potential areas of improvement in collections process and implemented changes accordingly.
- Resolved escalated disputes between customers and the company concerning collections matters.
- Advised senior management on best practices related to collections policies.
Education
Bachelor of Science - Business Management
SUNY College At Buffalo
Buffalo, NY06-1990
Skills
- Debt recovery management
- Debt recovery strategies
- Financial analysis
- Regulatory compliance
- Compliance standards
- Process optimization
- Performance management
- Client engagement
- Relationship management
- Team leadership
- Time management
Certification
- IACC Certified
Accomplishments
- 2010 Service to Youth Award - Wheatfield Blades Hockey Association
Affiliations
- Hockey
- Golf
Timeline
VP Collections
Commercial Collection Corp of NY
12.2001 - Current
Collection Manager
Mid-Continent Adjustment
03.1996 - 11.2001
Bachelor of Science - Business Management
SUNY College At Buffalo