Frank Vento
Bristol,USA
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Grocery Clerk
Foodlove Market
07.2022 - Current
- Responsible for ordering, receiving, and managing inventory to ensure product availability
- Delivered excellent customer service by assisting customers with product selection and inquiries
- Recognized as the employee of the quarter due to exceptional customer service
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Organized products on shelves, ensuring proper merchandising, and display
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Delivery Driver
Uber Eats/Grubhub
04.2022 - 07.2022
- Accepted in processed orders, ensuring timely pick up and delivery to customers
- Managed customer inquiries and complaints in polite and professional manner.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Grocery Manager
Tom's Market
03.2021 - 04.2022
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Orchestrated performance-oriented environment by closely supporting team members.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Organized product to displays and in charge store merchandising aligned with company standards
- Lead the sales floor during delivery days and occasionally closed the department and store during night shifts
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
Grocery Clerk
Tom's Market
09.2018 - 03.2021
- Stocked shelves, organized, backstock, and insured product was properly displayed
- Assisted with inventory management and order fulfillment
- Managed to the sales floor on delivery days and supported closing operations
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Pleasantly greeted customers and provided prompt and courteous service.
- Operated cash register to accurately process and record customer payments.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Prep Cook/Dishwasher
Warren House of Pizza
08.2015 - 09.2018
- Prepared, food, ingredients, managed, backstock, and insured food safety standards were met
- Trained and assisted new kitchen staff members.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Supported restaurant operations by slicing meat, cheeses, and vegetables
- Responsible for washing dishes and maintaining cleanliness throughout shifts
Shift Supervisor
D'Angelo Grilled Sandwiches
06.2012 - 07.2015
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Responded to and resolved customer questions and concerns.
- Handled inventory and backstock, and was trusted with closing responsibilities
- Promoted to shift supervisor in just 3 1/2 months based on job performance
Education
2 years of College - Business
Southern New Hampshire University
High school diploma - undefined
Mt. Hope High School
Bristol, RI06.2015
Skills
- Retail Management
- Food Safety
- Time Management
- Supervising Experience
- Leadership
- Shift Management
- Retail Sales
- Merchandising
- Produce Experience
- Inventory Control
- Customer relationship management
- Shipping & Receiving
- Upselling
- Health code standards
- Store appearance
- Written and oral communication
Certification
Driver's License
Timeline
Grocery Clerk
Foodlove Market
07.2022 - Current
Delivery Driver
Uber Eats/Grubhub
04.2022 - 07.2022
Grocery Manager
Tom's Market
03.2021 - 04.2022
Grocery Clerk
Tom's Market
09.2018 - 03.2021
Prep Cook/Dishwasher
Warren House of Pizza
08.2015 - 09.2018
Shift Supervisor
D'Angelo Grilled Sandwiches
06.2012 - 07.2015
High school diploma - undefined
Mt. Hope High School
2 years of College - Business
Southern New Hampshire University
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