Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Frank Ward

Green Valley,AZ

Summary

Resourceful and personable Sales/Service Coordinator with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment. Smart and responsible liaison with strong interest in fostering communication and collaboration. Proactive in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to organization.

Overview

32
32
years of professional experience

Work History

Parts and Service Coordinator

Triangle Industrial Corp.
04.2022 - Current
  • Communicated with clients and service providers to provide updates on work progress.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.

Job Coordinator

L&H Industrial, Inc
06.2006 - 01.2020
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Communicated with clients and service providers to provide updates on work progress.

Parts Counter Sales Specialist

Jim Click Automotive Group
03.1992 - 06.2004
  • Ordered parts from various distributors to fulfill demands.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Stocked and managed stock of parts.
  • Assisted customers in finding appropriate parts promptly.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Maintained clean and neat parts counter and sales floor.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Maintained extensive understanding of common problems and methods for repair.

Education

High School Diploma -

Tucson High Magnet School
Tucson, AZ
05.1990

Skills

  • Notetaking and Documentation
  • Needs Assessment
  • Resource Utilization
  • Rapport and Trust Building
  • Customer Service
  • Bilingual - Spanish
  • Verbal and Written Communication
  • Proficient in Excel / Word
  • Vendor Relations

Languages

Spanish
Native or Bilingual

Timeline

Parts and Service Coordinator

Triangle Industrial Corp.
04.2022 - Current

Job Coordinator

L&H Industrial, Inc
06.2006 - 01.2020

Parts Counter Sales Specialist

Jim Click Automotive Group
03.1992 - 06.2004

High School Diploma -

Tucson High Magnet School
Frank Ward