Frank Washburn
Jackson
Summary
Professional with deep expertise in project management, adept at driving initiatives to successful completion. Known for fostering team collaboration and delivering results in dynamic environments. Strong skills in strategic planning, stakeholder communication, and adaptive problem-solving. Reliable and flexible, consistently aligning efforts with evolving project goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Realty Project Coach
Walmart
09.2024 - Current
- Led real estate projects from conception to completion, ensuring adherence to timelines and budgets
- Developed and implemented detailed project plans, including scope, milestones, and resource allocation
- Mentored and coached a team of realty associates, fostering a collaborative and high-performance environment
- Conducted regular team meetings to review progress and address challenges
- Served as the primary contact between Walmart and external partners, including contractors and local authorities
- Prepared and presented project updates and reports to senior management
- Ensured compliance with local zoning laws, building codes, and Walmart’s internal standards
- Conducted site inspections to monitor progress and maintain quality standards
- Managed project budgets, including cost estimation, allocation, and expense tracking
- Implemented cost-saving measures to maximize efficiency and minimize expenses
- Managed 4 Projects totaling over $10 Million in value.
- Implemented industry best practices in all aspects of project management resulting in consistent delivery excellence.
- Enhanced team performance by conducting regular training sessions on key project management methodologies, tools, and best practices.
Asset Protection Operation Associate
Walmart
04.2024 - 09.2024
- Maintained safety of Facility by following all safety standards, procedures, and guidelines
- Followed proper forklift spotting procedures to prevent accidents
- Implemented correct procedures for handling and disposing of hazardous materials
- Complied with Company steel standard guidelines to maintain structural integrity
- Corrected and reported unsafe situations
- Secured and safeguarded the Facility and surrounding areas by maintaining vigilance
- Observed and communicated suspicious activity to enhance security measures
- Assisted with investigations to resolve security incidents effectively
- Maintained accurate and up-to-date paperwork, logs, and other required documentation
- Appropriately executed emergency response procedures to ensure swift and effective action during crises
- Observed and reported suspicious individuals to enhance security and prevent potential incidents
Digital Coach
Walmart
09.2022 - 04.2024
- Developed and delivered training programs on digital tools and technologies, enhancing associate productivity and efficiency
- Coached associates individually to address learning needs and technology-related challenges
- Collaborated with department managers to identify training needs and created customized materials
- Conducted workshops and seminars to introduce new digital tools and updates
- Monitored and assessed training program effectiveness, using feedback to refine content
- Promoted continuous learning and innovation in digital practices
- Provided leadership and support to supervisors and associates, fostering a positive work environment
- Oversaw daily store operations, ensuring efficient functioning across all departments
- Managed inventory levels, including ordering, stocking, and conducting audits
- Supervised and motivated a diverse team, providing guidance, training, and performance evaluations
- Implemented and monitored store policies and procedures for compliance and efficiency
- Developed and executed strategies to improve store performance, sales targets, and customer service
- Handled customer inquiries, complaints, and escalations to ensure satisfaction
- Coordinated with department managers to optimize merchandising, pricing, and promotions
- Analyzed sales data and financial reports to identify trends and opportunities
- Supported store events, community outreach, and initiatives to enhance store reputation and engagement
- Overseeing 3 hourly supervisors and 62 associates, ensuring steady flow of business and running OPD department and Stocking 1 team
- Running OPD which generates $180k in revenue a week.
- Assistant Store Manager of a $110 million super-center.
- Grew online grocery business from $8.7 Million for FY22 to $10.2 Million for FY23
- Manager of a $10 million E-commerce Business.
- Leading a 7000 picks a day on average business doing approx 30-40 thousand in sales a day
- Successfully rose Sonora off the bottom 20 in the region.
- Oversaw order cap increasing from 280 a day to 363 orders a day.
- Lifted Sonora off “Needs Executive Review” for delivery service now serving a 96-99% On time delivery.
- Rose Pickup / Delivery 5-star score from 3.12 stars to 4.65 stars.
- Executed and drove Walmart+ memberships to 113.7% goal YTD and finished FY22 at 108% to goal.
Front End Coach
Walmart
07.2022 - 09.2022
- Implemented and enforced asset protection policies to minimize shrinkage and loss
- Conducted regular audits and inspections of front-end operations to ensure compliance with asset protection standards
- Collaborated with the asset protection team to investigate and resolve incidents of theft, fraud, and other security breaches
- Monitored cash handling procedures to ensure accuracy and deter potential theft
- Ensured the proper functioning and maintenance of security systems, such as CCTV and alarm systems
- Ensured adherence to all company policies, procedures, and regulatory requirements at the front end
- Conducted regular compliance audits to identify and address any discrepancies or areas of non-compliance
- Provided training and guidance to front-end associates on compliance-related matters, including safety protocols, cash handling, and customer service standards
- Implemented corrective actions to address compliance issues and prevent recurrence
- Maintained thorough and accurate records of all compliance activities, audits, and training sessions
- Collaborated with other departments to ensure a unified approach to compliance across the store
- Stayed informed of any changes in company policies or regulatory requirements and communicated these changes to front-end associates
- Monitored and managed front-end performance metrics, such as transaction times, customer satisfaction, and error rates
- Addressed and resolved any operational issues that could impact asset protection or compliance
- Ensured proper staffing levels and effective scheduling to support peak business hours and maintain compliance standards
- Promoted a customer-first approach while balancing asset protection and compliance priorities
- Supervised a team of 4 hourly supervisors and 55 associates, ensuring effective communication, coordination, and performance management within the team
Digital Team Lead
Walmart
04.2022 - 07.2022
- Overseeing the eCommerce operations of Store 2054 and 7 associates, constantly innovating to improve metrics and mentoring my associates to promote
- Results: Rose 5 star score from 3.2 Stars to 4.55 stars
- Rose customer satisfaction by 8.2% since taking over
- Average sales rose by greater than 100% since taking over
- Created a high performing workplace, with multiple associates wanting to promote internally
Food & Consumables Team Lead
Walmart
09.2021 - 04.2022
- Oversaw 13 departments in total, including all foods departments and all of Health and beauty, Pets, Chemicals, Paper, and Pharmacy
- Ensured shelf availability and an efficient, clean, and in stock area, was able to oversee the promotion of two of my associates
Team Associate
Walmart
11.2019 - 09.2021
- Customer Service
- Unloading Trucks
- Processing inventory
- Accounting for missing merchandise / damaged merchandise
Education
Bachelor of Science - Forensic Accounting
Southern New Hampshire University
Hooksett, NH01-2026
High School Diploma -
Argonaut High School
Jackson, CA01-2021
Skills
- Project evaluation
- Feedback delivery
- Leadership skills
- Worksite safety
- Team motivation
- Project scheduling
- Collaborative mindset
- Client relations
- Scope management
- Quality control
- Project management
- Risk management skills
Certification
- Food Safety Manager - National Registry of Food Safety Professionals - January 2024
- OSHA 10 Hour Certified - September 2024
Timeline
Realty Project Coach
Walmart
09.2024 - Current
Asset Protection Operation Associate
Walmart
04.2024 - 09.2024
Digital Coach
Walmart
09.2022 - 04.2024
Front End Coach
Walmart
07.2022 - 09.2022
Digital Team Lead
Walmart
04.2022 - 07.2022
Food & Consumables Team Lead
Walmart
09.2021 - 04.2022
Team Associate
Walmart
11.2019 - 09.2021
Bachelor of Science - Forensic Accounting
Southern New Hampshire University
High School Diploma -
Argonaut High School
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