Overview
Work History
Education
Expertise
Timeline
Generic

Frank Washington

Overview

21
21
years of professional experience

Work History

Independent Consultant

Neyhart, Anderson, Freitas, Flynn & Grosboll
  • System Administration supports to law firms Novell Server LAN, printers, and workstation environment
  • Created training program and documentation for Microsoft Office suite, Word-Perfect Office suite, and Email
  • Provided analysis of hardware and software for purchases and upgrades
  • Novell and Microsoft NT Server/Workstation hardware and software upgrades
  • Microsoft Outlook Email and Virus program support
  • Application services – Installation, presentation layer and training with session layer scripting for client LAN applications.

Senior Technical Support Engineer

Atrica, Inc.
  • Corporate US Lab Manager and US Customer Demonstration lab Manager; Provided key technical support for corporation's Metro Ethernet Optical Switch, Metro Ethernet Core Switch with MPLS tagging and RSVP-TE signaling
  • Created mentor training classes and program for company personnel
  • As well as provided Customer demonstrations to perspective ILEC and RBOC personnel
  • Alpha/Pre-Beta engineering test team member identified and referred complex hardware or software problems to engineering with appropriate documentation
  • Created and provide system test scripts to automation engineer
  • Conducted testing on Atrica A-2100 10/100/1000 Metro Ethernet Optical Edge Switch, utilizing an embedded OS VxWorks 5.2
  • Encapsulated DS1 and OC3 frames to Ethernet packets providing Circuit Emulation Services
  • Conducted test on Atrica A-8000/8800 Metro Ethernet Core Switch with embedded OS VxWorks 5.2, utilizing MPLS tagging and RSVP-TE signalling
  • A-8000 series core based on 10GE and DWDM technologies with 50ms redundancy
  • Provided testing support on Atrica Aspen Metro Ethernet SNMP Manager/HP Openview Manager Identified, documented, and referred hardware and software deficiencies to our Engineering Team, which improved our Optical Ethernet product performance by 30%
  • Devised and managed a third party VPN switch interoperability program that culminated in selecting solution partners that improved overall QOS (Cisco Switches 6500/4500/2950, Nortel Baystack 350/450/5000, Extreme Summit 24) Configured and tested various third party Layer 2 switches for interoperability, tested Nortel Meridian PBXs for traffic and quality, TDM/DACS vendor functionality utilizing traffic generators and scopes for QOS analyses.

Senior Technical Support Engineer

Lucent Technologies
  • Provided technical support: Stinger DSLAM; IADs; GR303 Gateways; Max TNT terminator; Springtide IP Terminator; Radius Security Server; VOIP (H.323, SIP); Pathstar (Class 5 & VOIP Switch)
  • Worldwide Configuration, installation, and maintenance customer support that continually received a 96% customer satisfaction rating, which exceeded senior management objectives
  • Followed most of my customers' problems to conclusion, using scopes, internal and external trace analyzers
  • Included application of engineering patches to cause memory dumps
  • Handled jitter or echo problems associated with customer network designs and equipment
  • Software bugs related to VPN tunnel creation or to ATM PNNI target interoperability
  • Assisted customers both national and international on Configuration, installations, or maintenance
  • In house Cisco support person for interoperability problems
  • Primary ATM Protocol support for all Lucent ATM Products
  • Stinger DSLAM, IADs (e.g
  • Polycom, etc.), GR303 Gateways (e.g
  • Jetstream, Coppercom), Max TNT Terminator, Springtide IP Terminator Developed strong routing software expertise: VLAN switching; Static, RIP; RIP2; IGRP; EIGRP; OSPF; BGP4; and others.

Senior Network Architect

Oracle Corporation/ Independent Consultant
  • Devised, presented to Senior IT Management, and fielded a Corporate Open Systems Integrated Network LAN/MAN/WAN program that addressed future technology and service delivery requirements
  • Improved Fault Management and Availability Management by 80%, Configuration Management operations by 80%, Performance and Traffic Management services by 75%, and Asset Management by 90%
  • Successfully implemented this $1.7M program 30% under budget
  • Analyzed and incorporated Cisco Router IOS queuing frame relay and ATM technologies, procured these technologies, and implemented them with Oracle's WAN
  • Improved WAN efficiency by 40% and reduced costs by 30% Provided Switched GIGABIT Ethernet and BISDN/ATM end-to-end technology expertise that was incorporated into the corporation's network infrastructure that improved network performance by 50%
  • Provided analysis of corporate Internet firewall services and access control policies utilizing Check Point firewall security software version 3.0 to ensure Extranet and Internet access
  • As well as Cisco PIX firewalls
  • This included design, implementation, and problem analysis of Domain Name Services (DNS) Primary/Secondary/CACHE name servers, Cisco static routes and the EIGRP routing protocol for greater security enhanced.

Senior Network Engineer

American President Companies
  • Researched, proposed, and implemented WAN with Cisco Routers/Wellfleet BCN Routers designs that optimized our national & international network
  • Improved our SNA applications and client server Intranet application performance by 60%, closed project 25% ahead of schedule and 20% under budget
  • Assisted application developers and client support groups field TCP/IP based WAN applications that utilized TCP/IP technology
  • Project was 100% compliant with requirements, and was 20% under budget
  • Investigated several TN3270 and TN 5250 SNA channel gateway vendors to improve performance
  • Selected Apertus products due to their versatility and reliability
  • Evaluated Network traffic efficiency by analyzing application performance and router configurations
  • Balanced the prioritization of mission-critical traffic by using custom queuing, prioritization scheme in our router software that improved network performance by 80%
  • Engineered and installed worldwide utility server project for protocols (bootp, tftp, DHCP, Syslog, etc.).

Technical Support Consultant

Fireman's Fund Insurance Co.

System Programmer

Bank of America

Programmer Analyst

Electronic Data Systems

System Engineer

United States Air force

Senate Page

Illinois State Senate

Senior Engineer, RF Design

T-Mobile USA
08.2005 - Current
  • System / Network RF Performance E911 Trueposition based GPS with Openwave and Redknee GMLC
  • Solaris Release 5.8 installations and upgrades, as well as Trueposition EMS, Scout, WLG major and minor installs
  • Trueposition SMLC and LMU software upgrades, certification of RF, Beacon, and GPS functionality
  • Support Agilent AMS (Linux) server, LB Interface SS7 DS1/DS0, TCP/IP Sigtran and LB-Tandem plus protocol analysis
  • Support of Cisco 3700 and 3800 routers w/EIGRP, OSPF, BGP and Ethernet switch modules using 802.1q protocol
  • 2G, 2G AGPS and 3G AGS UMTS Ericsson and Nokia RNC support and training with TDOA Alcatel Call Server/MGW, Ericsson MSS, BSC RNC, Nokia BSC, Nortel BSC 911 Configuration and problem analysis Mapinfo, VISIO, Google Earth, Asset DB, Insite DB and other Federal Regulatory Data Bases in support of location technology.
  • 4G and 4G AGPS and 5G and 5G AGPS technologies as well as IOT location process support. To include initial configuration, pre-testing and configuration of RF nodes and MOP updates.
  • Worked with vendors on pre-testing all changes for vendor handsets from code changes to chip changes for operational support etc. Apple, Samsung, Google, etc.

Senior E911 Switch Engineer

Kineticom / Trueposition
04.2003 - 08.2005
  • System / Network TDOA Engineer E911 Trueposition System Installation, System Turn up, and Support
  • Solaris Release 5.7 installations and upgrades, as well as Trueposition EMS, Scout, WLG major and minor installs
  • Trueposition SMLC and LMU circuit testing, software upgrades, certification of RF, Beacon, and GPS functionality
  • Support of Agilent AMS (Linux) server and support of SS7 STP direct LB interfaces plus Sigtran
  • Support of Cisco 3600, 3700, 2600 routers w/EIGRP and Catalyst 2900XL/4000 switches using 802.1q protocol
  • Support of TimeTen Real-Time memory Distributed Database System, SQL and Apache Server systems
  • Core design and LMU Performance

Education

Bachelor of Science - Math

McKendree College

ATM & Frame Relay Switch's & Multiplexer's, Cisco Routers, AT&T Digital Communication Facility, Advanced Cisco Router V11.1 Configuration, ATM Configuration, Cisco BGP Configuration, B-STDX 8000/9000 Hardware Installation, Cisco OSPF Configuration, CBX 500 Hardware Installation, Hands on TCP/IP – American Institute, Digital Communications Associates 9000 Multiplexer, Installation and maintenance of Cisco Router, Frame Relay Configuration I, Introduction Cisco Router V11.1 Configuration, Frame Relay/ATM Internetworking frf.8, Cisco LAN Switching, GX 250 Multi-Service Wan Switch Install, LAN Technologies, GX 550 Multi-Service Wan Switch Install, Digital Baseband Ethernet Maintenance, Introduction to Fiber Optic Communications, IBM Token Ring Implementation Workshop, Lucent ATM Access Controllers - PSAX, ISO Open Systems Interconnection Workshop, Newbridge 3600 Manager Maintenance, 3G Systems and Protocols, Newbridge 3600 Manager Operations, Ericsson WCDMA Systems Overview, Newbridge 4602 Network Manager Operation, Ericsson GSM/WCDMA Core Network Overview, Nortel Magellan ATM switch Configuration, Ericsson WCDMA RNC Technician, Part 1 Configuration, Tektronix Optimon - Intro MTS Advanced Monitoring, Ericsson WCDMA RNC Technician, Part 2 O&M, Tellabs 5500 MetroWatch DCS Introduction, Ericsson WCDMA RNC Technician, Part 2 O&M, Tellabs 5500 MetroWatch DCS - DS0 Grooming, FP 2.0, Ericsson IP Switch Training, Tellabs 5500 MetroWatch DCS - Facility Provisioning, FP 2.0, UMTS Node B / Remote Radio Unit Placement, Tellabs 5500 MetroWatch DCS - Fault Management, FP 2.0, UMTS LNA and Antenna Strategy Training, Tellabs 5500 MetroWatch DCS - Hardware Provision, FP 2.0, UMTS Fundamentals Course 1: Overview, Tellabs 5500 MetroWatch DCS - Maintenance, FP 2.0, UMTS Fundamentals Course 2: Signaling, Digital Communications Associates 9000 Multiplexer, UMTS Fundamentals Course 3: W-CDMA Air Interface, Lucent SS7/VOIP, UMTS RF Planning and Design Basics, Telcordia SS7 - CCS/Network Operations & Maintenance, UMTS Unified Message, PathStar – Dial Plan, UMTS Mandatory Network Operations Curriculum, PathStar – Hybrid Class 5 and VOIP Switch, Award Solution TCP/IP & ATM in UMTS Part 1- 12/14/2007, PathStar – Initial Node Configuration, Award Solution TCP/IP & ATM in UMTS Part 2 - 12/31/2007, PathStar – Provisioning Telephony Features, Ericsson Hybrid Iub CM/FM/PM in UMTS, Softswitch Configuration & Operations, Ericsson Hybrid Iub VLAN, Subnet and IP addressing, ICD for Softswitch Configuration & Operations, Ericsson IP/ATM-based Hybrid Iub Overview, Lucent VOIP Installation & Configuration, UTRAN Solution Workshop (Alcatel-Lucent 7670 RSP), xDSL, VoDSL, VoATM, Ericsson WCDMA RNC Technician, Part 1 Configuration, Jetstream CPX-1000, IAD and JetVision Course, Ericsson WCDMA RNC Technician, Part 2 O&M, Max TNT Installation and Configuration, Sun Solaris Operating System, Max/Pipeline Installation and Configuration, SUN Solaris I.X Advanced System Admin, Stinger DSLAM Installation and Configuration, SUN Solaris I.X System Administration, TNT & DSL Installation and Configuration, General Automation Operating System, Network Management, GA CAP-16 Assembler Course, CNM Implementation Workshop with Netview, GA Operating Systems Real Time Facilities, HP Openview Network Node Manager, Novell NetWare Operating System, NavisCore NMS Fundamentals, NetWare 4.X Administration, DECnet MCC Manager, NetWare 4.X Advanced Administration, WLAN, NetWare Directory Service, WLAN Fundamentals, WLAN Administration, NetWare Service and Support, Management Training, NetWare V3.II Advanced System Manager, Peter Drucker Management Course, NetWare V3.II System Manager, Process Management Skills Training Program, Professional Interfacing Skills For Customer Service - undefined

IBM Operating System, DEC VMS Operating System, IBM Basic Assembler Language Workshop, Digital Network Management I, ACF/NCP Control and Flow 3725 Differences, Digital VMS System Management I VS, ACF/NCP Control and Flow Version 2, Digital VMS System Management II VS, ACF/VTAM Internal, Digital VMS Utilities and Commands VS, ACF/VTAM/NCP Network Problem Isolation I, VMS Internals I: Mechanisms & Overview, ACF/VTAM/NCP Network Problem Isolation II, VMS Internals II: Memory MGT, I/O & ADV, COBOL Programming, DL/ 1 Functions for Application Design, DL/1 Application Programming, IBM Basic Assembler Language Workshop, IMS/VS 1.3 Transition, IMS/VS Data Bases Workshop, IMS/VS Fast Path Implementation, IMS/VS Implementation of Logical Relationships, IMS/VS Implementation of Logical Workshop, IMS/VS Physical Organization of Data Bases, IMS/VS Problem Determination Workshop, IMS/VS Recovery/Restart, MVS/SP Installation and Maintenance, MVS/SP/XA Structure and Logic, MVS/XA Diagnostic and Data Procedures, OS/VS Multiprogramming Service, OS/VS VSAM Application Design Topics, OS/VS VSAM System Programming Topics, SNA Concepts for Programmers, SNA Environment Logical Data Flow, VSAM Coding for OS/VS - undefined

Expertise

Solaris 7 & 8 on UltraSparc Systems, IBM 360/370/390, IBM AS400/S36, DEC VAX/MicroVAX, DEC ALPHA Digital UNIX, IBM AIX Servers, Red Hat Linux, BSD 1.1, Windows 98/NT/2000/XA/VISTA, Wind river's VxWorks Network Operating System, Monta Vista (Carrier Grade Edition) Linux 2.1, IBM Assembler, VAX Assembler, Cobol, PL1, Fortran, C, 802.2, 802.3, 802.3ae, 802.1p/q/d, 802.10, 802.11b, 802.11g, IP-V4, IP-V6, IPsec, PAT, NAT, NAPT, SIP, Radius Authentication Protocol, PPPoA, PPPoE, OSPF, IGRP, EIGRP, BGP4, HSRP, MPLS, RSVP-TE, RTP, HELLO Protocol, SIP, WIFI, MPEG-1, MPEG-2, AMI/D4 (RBS), B8ZS/ESF, R2, PCM, PCM 30/31, ISDN PRI/BRI Q921/Q931, HDLC - T1(B8ZS-ESF; AMI/D4), OC3, SONET, WDM, Stratum Clock/T1 Clock, Acterna (Ant20, TTC6000, TTC 2310/2230, ONT 30/50), Ameritec 930I, Adtech AX/4000, Smartbits 6000B (Smartflow, VOIP, etc.), IXIA 1600, Wireshark Lan Analyzer, Netscout Packet Analyzer and Probes, Tektronix K15 and K18 Analyzer, Tektronix Geoprobe SS7 Analyzer, Ethereal Packet Capture, TCPDUMP

Timeline

Senior Engineer, RF Design

T-Mobile USA
08.2005 - Current

Senior E911 Switch Engineer

Kineticom / Trueposition
04.2003 - 08.2005

Independent Consultant

Neyhart, Anderson, Freitas, Flynn & Grosboll

Senior Technical Support Engineer

Atrica, Inc.

Senior Technical Support Engineer

Lucent Technologies

Senior Network Architect

Oracle Corporation/ Independent Consultant

Senior Network Engineer

American President Companies

Technical Support Consultant

Fireman's Fund Insurance Co.

System Programmer

Bank of America

Programmer Analyst

Electronic Data Systems

System Engineer

United States Air force

Senate Page

Illinois State Senate

Bachelor of Science - Math

McKendree College

ATM & Frame Relay Switch's & Multiplexer's, Cisco Routers, AT&T Digital Communication Facility, Advanced Cisco Router V11.1 Configuration, ATM Configuration, Cisco BGP Configuration, B-STDX 8000/9000 Hardware Installation, Cisco OSPF Configuration, CBX 500 Hardware Installation, Hands on TCP/IP – American Institute, Digital Communications Associates 9000 Multiplexer, Installation and maintenance of Cisco Router, Frame Relay Configuration I, Introduction Cisco Router V11.1 Configuration, Frame Relay/ATM Internetworking frf.8, Cisco LAN Switching, GX 250 Multi-Service Wan Switch Install, LAN Technologies, GX 550 Multi-Service Wan Switch Install, Digital Baseband Ethernet Maintenance, Introduction to Fiber Optic Communications, IBM Token Ring Implementation Workshop, Lucent ATM Access Controllers - PSAX, ISO Open Systems Interconnection Workshop, Newbridge 3600 Manager Maintenance, 3G Systems and Protocols, Newbridge 3600 Manager Operations, Ericsson WCDMA Systems Overview, Newbridge 4602 Network Manager Operation, Ericsson GSM/WCDMA Core Network Overview, Nortel Magellan ATM switch Configuration, Ericsson WCDMA RNC Technician, Part 1 Configuration, Tektronix Optimon - Intro MTS Advanced Monitoring, Ericsson WCDMA RNC Technician, Part 2 O&M, Tellabs 5500 MetroWatch DCS Introduction, Ericsson WCDMA RNC Technician, Part 2 O&M, Tellabs 5500 MetroWatch DCS - DS0 Grooming, FP 2.0, Ericsson IP Switch Training, Tellabs 5500 MetroWatch DCS - Facility Provisioning, FP 2.0, UMTS Node B / Remote Radio Unit Placement, Tellabs 5500 MetroWatch DCS - Fault Management, FP 2.0, UMTS LNA and Antenna Strategy Training, Tellabs 5500 MetroWatch DCS - Hardware Provision, FP 2.0, UMTS Fundamentals Course 1: Overview, Tellabs 5500 MetroWatch DCS - Maintenance, FP 2.0, UMTS Fundamentals Course 2: Signaling, Digital Communications Associates 9000 Multiplexer, UMTS Fundamentals Course 3: W-CDMA Air Interface, Lucent SS7/VOIP, UMTS RF Planning and Design Basics, Telcordia SS7 - CCS/Network Operations & Maintenance, UMTS Unified Message, PathStar – Dial Plan, UMTS Mandatory Network Operations Curriculum, PathStar – Hybrid Class 5 and VOIP Switch, Award Solution TCP/IP & ATM in UMTS Part 1- 12/14/2007, PathStar – Initial Node Configuration, Award Solution TCP/IP & ATM in UMTS Part 2 - 12/31/2007, PathStar – Provisioning Telephony Features, Ericsson Hybrid Iub CM/FM/PM in UMTS, Softswitch Configuration & Operations, Ericsson Hybrid Iub VLAN, Subnet and IP addressing, ICD for Softswitch Configuration & Operations, Ericsson IP/ATM-based Hybrid Iub Overview, Lucent VOIP Installation & Configuration, UTRAN Solution Workshop (Alcatel-Lucent 7670 RSP), xDSL, VoDSL, VoATM, Ericsson WCDMA RNC Technician, Part 1 Configuration, Jetstream CPX-1000, IAD and JetVision Course, Ericsson WCDMA RNC Technician, Part 2 O&M, Max TNT Installation and Configuration, Sun Solaris Operating System, Max/Pipeline Installation and Configuration, SUN Solaris I.X Advanced System Admin, Stinger DSLAM Installation and Configuration, SUN Solaris I.X System Administration, TNT & DSL Installation and Configuration, General Automation Operating System, Network Management, GA CAP-16 Assembler Course, CNM Implementation Workshop with Netview, GA Operating Systems Real Time Facilities, HP Openview Network Node Manager, Novell NetWare Operating System, NavisCore NMS Fundamentals, NetWare 4.X Administration, DECnet MCC Manager, NetWare 4.X Advanced Administration, WLAN, NetWare Directory Service, WLAN Fundamentals, WLAN Administration, NetWare Service and Support, Management Training, NetWare V3.II Advanced System Manager, Peter Drucker Management Course, NetWare V3.II System Manager, Process Management Skills Training Program, Professional Interfacing Skills For Customer Service - undefined

IBM Operating System, DEC VMS Operating System, IBM Basic Assembler Language Workshop, Digital Network Management I, ACF/NCP Control and Flow 3725 Differences, Digital VMS System Management I VS, ACF/NCP Control and Flow Version 2, Digital VMS System Management II VS, ACF/VTAM Internal, Digital VMS Utilities and Commands VS, ACF/VTAM/NCP Network Problem Isolation I, VMS Internals I: Mechanisms & Overview, ACF/VTAM/NCP Network Problem Isolation II, VMS Internals II: Memory MGT, I/O & ADV, COBOL Programming, DL/ 1 Functions for Application Design, DL/1 Application Programming, IBM Basic Assembler Language Workshop, IMS/VS 1.3 Transition, IMS/VS Data Bases Workshop, IMS/VS Fast Path Implementation, IMS/VS Implementation of Logical Relationships, IMS/VS Implementation of Logical Workshop, IMS/VS Physical Organization of Data Bases, IMS/VS Problem Determination Workshop, IMS/VS Recovery/Restart, MVS/SP Installation and Maintenance, MVS/SP/XA Structure and Logic, MVS/XA Diagnostic and Data Procedures, OS/VS Multiprogramming Service, OS/VS VSAM Application Design Topics, OS/VS VSAM System Programming Topics, SNA Concepts for Programmers, SNA Environment Logical Data Flow, VSAM Coding for OS/VS - undefined

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