Frank Watson III
Sterling Heights,MI
Summary
Knowledgeable with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Tim Hortons
01.2023 - Current
- Manage a team of 9
- Simultaneously train new hires and drive store numbers to meet and exceed quota by keeping the serving times low, quality of service high
- Make daily goals to ensure an increase in revenue by 25% by comparing previous year numbers and incentivizing certain menu items in order to reach the goal for the day
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assistant
Cookladysellabrations
04.2021 - Current
- Maintaining line food by prepping vegetables, assembling plates, and ensuring the proper headcount to serving ratio for 100+ guest event
- Proving ambience to the event by being entertainment for the crowd
- Crowd control for irritated guests by deescalating the situation or removing a guest if necessary while using necessary force
Scout Manager
CLINZ LLC
01.2023 - 04.2024
- Responsible for overseeing day-to-day operations, recruiting new employees, planning activities, coordinating with volunteers, keeping record pertaining to new employees
- Provided customer support and follow-up with members as assigned, implementing exceptional problem-solving and management and responding appropriately to inquiries.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
Production Lead
Trigo
04.2022 - 05.2023
- Responsible for assembling car radios for Chrysler
- Scheduling for the team
- Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
- Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
- Improved production efficiency by streamlining processes and implementing effective scheduling techniques.
- Participated in safety training programs to maintain a thorough understanding of best practices, ensuring full compliance within the team.
Skills
- Detail Oriented
- Communication
- Time Management
- Critical Thinking
- Active listener
- Food safety and sanitation
- Management
- Basic math
- Opening and closing duties
- Inventory maintenance
- Task prioritization
- Decision-making
- Basic mathematics
- Team cooperation
Timeline
Assistant Manager
Tim Hortons
01.2023 - Current
Scout Manager
CLINZ LLC
01.2023 - 04.2024
Production Lead
Trigo
04.2022 - 05.2023
Assistant
Cookladysellabrations
04.2021 - Current
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