Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Affiliations
Work Preference
Quote
Timeline
Certification
Software
Languages
Volunteer
Frank Wickum

Frank Wickum

Project Manager / Sales / Design
Bismarck,ND

Summary

Accomplished Project Manager with a proven track record at Souris River Designs, enhancing client satisfaction through effective communication and precision scheduling. Skilles in consultative sales and adept at managing subcontractors, I consistently made project goals by leveraging expertise in design planning and customer service, achieving a notable 15% increase in client base and project efficiency. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

23
23
years of professional experience

Work History

Salesperson, Design and Project Management

Five Star Bath Solutions
03.2024 - Current
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Worked to build relationships with customers and built potential for additional sales.
  • Kept detailed records of daily activities through online customer database.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Built relationships with customers and community to promote long term business growth.
  • Presented professional image consistent with company's brand values. k ,
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
  • Utilized various software programs, creating 3D models of design concepts.

Coordinated with other departments to comply with industry regulations.

  • Analyzed designs and performed accurate cost analysis.
  • Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs.
  • Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
  • Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
  • Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
  • Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
  • Monitored project progress to identify and address changes in project scope or budget.
  • Prepared bids and proposals to submit to clients and secure new business.
  • Conducted daily site visits "once in the morning then once in the evening to establish daily goals, boost moral, gather information, motivate subs, and clients for data on projects locations, infrastructures and conditions.
  • Evaluated subcontractor bids to obtain best value for projects.
  • Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.

Salesperson

Fettig Millwork And Windows
01.2022 - 09.2023
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Worked to build relationships with customers and built potential for additional sales.
  • Negotiated prices, terms of sales and service agreements.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Contributed to event marketing, sales and brand promotion.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Maintained current knowledge of evolving changes in marketplace.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Built relationships with customers and community to promote long term business growth.
  • Recorded accurate and efficient records in customer database.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Kept detailed records of daily activities through online customer database.
  • Met existing customers to review current services and expand sales opportunities.
  • Managed construction schedules to achieve adequate project labor coverage.
  • Verified completed projects met approved time, quality, and cost estimates.
  • Identified special circumstances and constraints in order to develop effective alternatives or solutions.
  • Achieved maximum cost effectiveness by providing value engineering for construction means and methods.
  • Increased customer satisfaction ratings by resolving all issues professionally.
  • Thoroughly reviewed material proposals and negotiated contracts.
  • Read and interpreted scopes in JobTread before planning or delegating days work to team of 6 employees.
  • Consulted with clients to define objectives and develop scopes.
  • Kept detailed track of daily progress and productivity and analyzed data to identify and correct holdups.
  • Put together estimates, specifications, and other project documents.
  • Regulated and managed construction plans, materials, budgeting and staff to complete 30 projects.

Project Manager of Residential Construction

Souris River Designs
05.2014 - 12.2021
  • Managed projects from procurement to commission.
  • Identified plans and resources required to meet project goals and objectives.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Planned, designed, and scheduled phases for large projects.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Monitored residential, commercial, remodels and new construction projects.
  • Implemented systems to improve process efficiency and reduce project duration.
  • Assisted [Type] manager in review, approval and archiving of closeout documents.

Small Business Owner

FW Finishes LLC
Minot, ND
05.2013 - 05.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Gained strong leadership skills by managing projects from start to finish.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Delivered services to customer locations within specific timeframes.
  • Proven ability to learn quickly and adapt to new situations.

Lead Carpenter

ProMark
Minot, ND
04.2011 - 04.2013
  • Completed precise joining and high-quality finish work by properly anchoring and bracing structures.
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Installed paneling on walls to deaden sound, complete decorations, or absorb shock based on individual customer requirements.
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Read and interpreted blueprints to follow specifications of projects.
  • Demonstrated close attention to detail to verify quality and accuracy of work.
  • Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
  • Built and hung custom doors and frames.
  • Installed insulation, trim and other finishing touches.
  • Read and interpreted blueprints and construction documents to determine project directives.
  • Shaped or cut materials to specified measurements using hand tools, machines and power saws.
  • Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
  • Measured, cut and installed drywall, paneling and other materials.
  • Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
  • Operated forklifts and other heavy equipment.

Finish Carpenter

Feist Construction
Minot, ND
03.2006 - 04.2011
  • Used power tools and hand tools to install fixtures, floorings, trim and hardware, cutting materials to specified measurements.
  • Built shelves, doors, windows and counters to correct scale and dimensions according to blueprints and building plans.
  • Studied specifications in blueprints, sketches or building plan to prepare project layout and determine dimensions and materials required.
  • Followed strict adherence to safety protocols from job start to final clean up to prevent accidents and mishaps.
  • Studied specifications in building plans to determine dimensions and materials required.
  • Collaborated with other carpenters, journeymen and supervisors to complete projects.
  • Built and hung custom doors and frames.
  • Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
  • Read and interpreted blueprints and construction documents to determine project directives.
  • Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
  • Managed inventory of tools, supplies and equipment.
  • Operated forklifts and other heavy equipment.
  • Shaped or cut materials to specified measurements using hand tools, machines and power saws.
  • Measured, cut and installed drywall, paneling and other materials.
  • Specialized in foundations, framing and finish carpentry.
  • Assembled and installed furniture and cabinetry.
  • Installed insulation, trim and other finishing touches.
  • Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
  • Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
  • Followed protocols and stayed organized to provide personal and teammate safety.
  • Safely operated electric cordless and hammer drills and cutting torches.

Commercial Carpenter

C.S Dubois Construction
Minot, ND
04.2005 - 04.2006
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
  • Collaborated with other construction workers to coordinate projects and streamline process.
  • Discarded debris and disposed waste to maintain cleanliness and quality standards.
  • Read and interpreted blueprints to follow specifications of projects.
  • Measured, drilled and sawed materials to perform successful home improvements.
  • Demonstrated close attention to detail to verify quality and accuracy of work.
  • Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
  • Built and hung custom doors and frames.
  • Read and interpreted blueprints and construction documents to determine project directives.
  • Installed insulation, trim and other finishing touches.
  • Operated forklifts and other heavy equipment.
  • Managed inventory of tools, supplies and equipment.
  • Measured, cut and installed drywall, paneling and other materials.
  • Cut and shaped materials to meet outlined measurements.
  • Specialized in foundations, framing and finish carpentry.
  • Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
  • Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
  • Followed protocols and stayed organized to provide personal and teammate safety.
  • Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
  • Shaped or cut materials to specified measurements using hand tools, machines and power saws.
  • Used variety of hand and power tools to complete tasks.
  • Helped with erecting scaffolding and ladders.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Installed drywall, siding and other structural components.
  • Operated forklifts and boom lifts to complete various tasks.
  • Worked on sites, installing roofs and other exterior components.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
  • Assisted in digging, trenching and backfilling trenches and foundations.
  • Helped with door and window installations.
  • Cleaned and maintained tools, equipment and worksites.

Small Business Owner

Roofing Contractor
Minot, ND
06.2001 - 05.2003
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

Minot State University
Minot, ND

High School Diploma -

Des Lacs Burlington High School
Des Lacs, ND

Skills

  • Good Communication
  • Calm Under Pressure
  • Customer Service
  • Problem Resolution
  • Design and planning
  • Building and Managing Scopes for remodels
  • Change Orders and Management of CO
  • Risk Management of Work Sites
  • Subcontractor Management
  • Safety for Workers and Clients
  • Data Entry
  • Scheduling Work Flow
  • Service Upselling
  • Buildertrend and JobTread CRM system proficiency
  • Client Relations
  • Quality Control on Remodels
  • Customer consultations
  • Excellent people skills
  • Refining Systems
  • Project Planning
  • Friendly, Positive Attitude
  • Commercial and Residential Project

Accomplishments

Golden Gloves Boxing Champion of North Dakota in 91, 92, 93..

State Football Champion in 93

Spoke in front of 250 young adults giving them hope for their future 2008 at Quinten Burdick Job Corps.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • Devin Hunter Owner of Creative Concrete (701 240-2504)
  • Chad Began Owner of Dakota Physical Therapy (701 400-8802)
  • Wes Borgan former boss at ProMark formally CS-Dubois Construction (701 509-2688)
  • Dave Labrun owner of Souris River Designs (701 833-2296)
  • Leu Leyva subcontractor I managed through S.R.D (843)-330-0941

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceFlexible work hoursHealthcare benefits401k matchStock Options / Equity / Profit SharingPaid time offPaid sick leavePersonal development programsCareer advancementCompany Culture

Quote

"If you focus on success, you'll have stress. But if you pursue excellence, success will be guaranteed!"
Deepak Chopra

Timeline

Salesperson, Design and Project Management

Five Star Bath Solutions
03.2024 - Current

Salesperson

Fettig Millwork And Windows
01.2022 - 09.2023

Project Manager of Residential Construction

Souris River Designs
05.2014 - 12.2021

Small Business Owner

FW Finishes LLC
05.2013 - 05.2015

Lead Carpenter

ProMark
04.2011 - 04.2013

Finish Carpenter

Feist Construction
03.2006 - 04.2011

Commercial Carpenter

C.S Dubois Construction
04.2005 - 04.2006

Small Business Owner

Roofing Contractor
06.2001 - 05.2003

Minot State University

High School Diploma -

Des Lacs Burlington High School

Certification

Pro-Kitchen Designer Certificate May 2024

Project Management Training Baltimore October 2016

Project Management Training July 2015

Software

Buildertrend

Jobtread

Pro-Kitchen Kitchen and bath Designer Software

Languages

English
Frank WickumProject Manager / Sales / Design