Frank Williams

• Pulled auto parts as requested via phone, text, or online

orders.

• Delivered parts promptly and safely.
• Volunteered to stock shelves with new inventory, organizing items by assigned areas and arranging parts in ascending order by part number.
• Maintained cleanliness of the delivery vehicle and informed the manager of any safety concerns or needed repairs.
• Promoted to telephone counter salesman, handling customer calls for vehicle repair parts, including orders from dealerships, local shops, and chain stores.
• Assisted walk-in customers with orders and operated the cash register and credit card machines.
• Temporarily managed the team, scheduling work shifts and overseeing operations.
• Reported accidents and safety issues through the "I Report" system.
• Prepared daily deposit paperwork and ensured accuracy with cash register reports.
• Helped with cycle counts, inventory, and receiving new stock.
• Resolved issues for dissatisfied customers over the phone.

• Inspect automobile air bags for defects.
• Conducted thorough inspections of incoming materials to ensure compliance with quality standards.
• Collaborated with production teams to resolve quality issues and implement corrective actions.
• Developed and maintained detailed inspection reports to document findings and compliance levels.

• Led audits and examinations of complex tax returns to ensure compliance with federal regulations.
• Mentored junior examiners on best practices and regulatory changes in tax laws.
• Developed and implemented streamlined processes for tax assessment and review procedures.
• Analyzed taxpayer data using IRS systems to identify discrepancies and potential fraud cases.
• Conducted training sessions for staff on new technologies and tools to enhance examination efficiency.
• Provided constructive feedback on colleagues'' work when appropriate, helping improve overall quality of examinations conducted by the team.
• Schedule employee work times for the Toll Free Phone System.
• Created work plans for each team member to reach the goals we prepared for them.
• Managed workload effectively through prioritization of tasks based on urgency, complexity, and deadline requirements.
• Participated in professional development opportunities to stay updated on industry trends and advancements, applying new knowledge to daily work for improved performance.
• Mentored new hires as they acclimated to their roles within the team, fostering a supportive work environment conducive to growth and learning.
• Improved team performance by providing ongoing training and guidance to junior tax examiners.
• Retired after 32 years of service.

• Operated laundry equipment and maintained cleanliness standards for optimal performance.
• Assisted in sorting, washing, and folding garments to ensure customer satisfaction.
• Monitored inventory levels of cleaning supplies and notified management of shortages.
• Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
• Used POS system to collect payments from customers, providing invoices for proof of transaction.
• Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
• This was a part-time position I worked while employed with the Internal Revenue Service.