Summary
Overview
Work History
Education
Skills
Software
Timeline
CustomerServiceRepresentative
Frank Wilson

Frank Wilson

Temecula,CA

Summary

Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly parks cars and maintains safe and secure parking experience for guests. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Lead Valet Attendant

Pechanga Resort And Casino
04.2023 - 04.2024
  • Collaborated with hotel management to develop strategies for improving overall guest experience at the property.
  • Maximized space utilization in the parking area by skillfully arranging vehicles according to size and priority needs.
  • Addressed customer concerns promptly and professionally, resolving issues to ensure guest satisfaction.
  • Continuously updated knowledge of local attractions and events in order to provide informed recommendations when requested by guests.
  • Supported coworkers during busy periods by offering assistance and helping to manage workload.
  • Developed strong relationships with repeat customers through attentive service and personalized interactions.
  • Streamlined vehicle retrieval process for faster service, implementing an organized key storage system.
  • Utilized CVPS computer system to track valet vehicles and process guest requests for service.
  • Adhered to company policies regarding safety and security measures, contributing to a safe working environment for both employees and guests alike.
  • Trained new valet attendants to maintain high standards of professionalism and efficiency in daily operations.
  • Improved team morale through effective communication and leadership, fostering a positive work atmosphere.
  • Assisted customers with luggage and other personal belongings when necessary, demonstrating exceptional customer service skills.
  • Maintained accurate records of parked vehicles, ensuring timely retrieval upon guests'' departure from the establishment.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Maneuvered vehicles into designated areas to maximize parking capacity.
  • Delivered above and beyond service to VIP guests at property.
  • Reduced wait times for guests by efficiently managing traffic flow during peak hours.
  • Managed time effectively while juggling multiple tasks, ensuring all guests received prompt attention.

Department of Public Safety

Pechanga Resort And Casino
12.2020 - 06.2021
  • Answered emergency calls for help from guests and team members on property.
  • Talked regularly with guests to establish rapport and become familiar presence in area.
  • Educated staff members on proper field procedures to boost public trust in officers and efficiency.
  • Maintained thorough records and issued regular reports highlighting activities, successes and notable incidents.
  • Provided expert testimony in legal proceedings as needed, offering clear and accurate information surrounding public safety matters.
  • Notified emergency personnel of incidents requiring medical assistance and aid.
  • Applied principles of law enforcement and fire protection.
  • Assigned to static and roving posts providing safety and security to all guests and team members.
  • Utilized radio, email, text and telephone to transmit and receive important information and provide scene updates and status.
  • Escorting of money, persons and property throughout the property and insured safe and timely reporting upon arrival to designated locations.
  • Utilized 10 Code radio transmission as well as applying California Penal codes for specific violations of law and property rules.

Supervisory Detention and Deportation Officer

Department Of Homeland Security ICE
04.2011 - 09.2019
  • Managed and assigned caseloads effectively, prioritizing cases based on urgency and potential impact on public safety.
  • Ensured adherence to legal requirements during arrest operations through strict compliance with established protocols.
  • Contributed to agency goals by exceeding target quotas for arrests, deportations, and case closures regularly.
  • Collaborated with other law enforcement agencies for effective information sharing and joint operations.
  • Provided training to junior officers in investigative techniques and tactics, enhancing overall team performance and effectiveness.
  • Improved case resolution rate by diligently pursuing leads and utilizing advanced investigative techniques.
  • Prepared comprehensive reports for submission to immigration courts, facilitating informed decision-making processes.
  • Testified in court proceedings as an expert witness, providing essential evidence for judicial determinations.
  • Executed arrest warrants, ensuring that dangerous individuals were removed from society promptly.
  • Conducted surveillance operations to gather intelligence on targeted individuals or organizations, leading to successful enforcement actions.
  • Maintained up-to-date knowledge of immigration laws and policies, ensuring accurate enforcement decisions were made consistently.
  • Facilitated smooth repatriation processes by liaising with foreign governments and ensuring proper documentation was obtained.
  • Coordinated Operations nationally and locally to in the apprehend criminal aliens, contributing to a safer community environment.
  • Completed employee performance reviews and maintained records of improvement and development.
  • Supervised 20 sworn Officers/Agents and 35 Security Contractors.
  • Managed caseload effectively, prioritizing cases based on urgency and potential impact on public safety.

Education

Course Graduation Certificate - Immigration Law / Basic Police Science

Federal Law Enforcement Training Center
Glynco, GA
11.1998

High School Diploma -

Valley High School
Sacramento, CA
06.1989

Skills

  • Punctuality
  • Flexibility
  • Tactfulness
  • Parking Efficiency
  • Customer Service
  • Problem-Solving
  • Cash Handling
  • Physical Fitness
  • Guest service
  • Lot monitoring
  • Documentation

Software

CVPS

Microsoft Office

Timeline

Lead Valet Attendant

Pechanga Resort And Casino
04.2023 - 04.2024

Department of Public Safety

Pechanga Resort And Casino
12.2020 - 06.2021

Supervisory Detention and Deportation Officer

Department Of Homeland Security ICE
04.2011 - 09.2019

Course Graduation Certificate - Immigration Law / Basic Police Science

Federal Law Enforcement Training Center

High School Diploma -

Valley High School

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Frank Wilson