Frank Wiredu
Columbus,OH
Summary
Motivated professional with a strong work ethic and hands-on experience supporting business operations and customer relations. Adept at multitasking, meeting deadlines, and improving workflows to enhance efficiency and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Photographer
TrueEmageVisuals
Columbus, OH
01.2019 - Current
- Execute a variety of photography projects featuring studio, event, and portrait work.
- Mastered camera operation, lighting setups, and composition techniques.
- Work with DSLR and mirrorless systems to achieve optimal results.
- Apply strong knowledge of exposure and color balance for visual storytelling.
- Utilize studio lighting equipment, such as strobes, and modifiers.
- Perform advanced photo retouching using Adobe Lightroom and Photoshop.
Rentals Asso
Mid West Photo
Columbus, OH
06.2021 - 12.2025
- Recommended photographic equipment and accessories based on customer needs, demonstrating proper use and care.
- Proactively managed rental returns by sending reminders via email and phone calls.
- Monitored inventory to confirm returns and issued late charges for overdue rentals.
- Maintained up-to-date knowledge of products, sales, promotions, and payment policies.
- Answered phones promptly and courteously; directed calls to appropriate associates.
- Completed all transaction types including sales, returns, exchanges, and defective merchandise.
Customer Care Agent
Affinion Group
Westerville, OH
09.2015 - 09.2018
- Researched credit guidelines and statutory requirements based on customer travel plans.
- Maintained comprehensive knowledge of policies regarding payments and exchanges.
- Provided accurate information in response to customer inquiries to enhance satisfaction.
- Achieved 95% improvement in customer ratings through effective service delivery.
- Made reasonable exceptions to procedures to accommodate unique customer requests.
- Executed ticketing and booking procedures efficiently to ensure smooth operations.
- Tracked flight information, benefits, and cancellations for timely updates.
- Coordinated flight schedules by monitoring online reservations and preparing booking documentation.
Financial Customer Service Representative
NCO FINANCIAL SYSTEMS
Dublin, OH
02.2013 - 09.2015
- Analyzed financial data from clients to establish strategies for achieving financial objectives.
- Reviewed specialty loan portfolio for compliance with all reporting requirements.
- Implemented financial planning recommendations to optimize client outcomes.
- Provided accurate information in response to customer inquiries and needs.
- Updated databases with new and modified customer information to ensure data integrity.
Education
Associate of Arts -
Columbus State Community College
Columbus, Ohio, OH05-2012
High School Diploma -
Westerville South
Westerville, OH05-2007
Skills
- Problem solving
- Call handling and etiquette
- Attention to detail
- Strong work ethic
- Quick learner
- Microsoft Office proficiency
- Data analysis and entry
- Technical troubleshooting
- Camerawork and studio lighting
- Photo retouching and color balance
- Customer relationship management
- Effective communication
Timeline
Rentals Asso
Mid West Photo
06.2021 - 12.2025
Photographer
TrueEmageVisuals
01.2019 - Current
Customer Care Agent
Affinion Group
09.2015 - 09.2018
Financial Customer Service Representative
NCO FINANCIAL SYSTEMS
02.2013 - 09.2015
Associate of Arts -
Columbus State Community College
High School Diploma -
Westerville South