Frank Wong
San Francisco,CA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Caregiver
IHSS In Home Support Services
San Francisco, CA
01.2017 - 05.2022
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Maintained clean and well-organized environment for client happiness and safety.
System Designer
Performance Audio
06.2016 - 08.2017
- Consult with clients to determine their audio video needs and desires
- Designed systems to meet clients interests
- Draft and present proposals to client
- Work with architects, contractors, and interior designers
- Produced technical drawings which illustrated the layout of audio-visual components for an event space or venue.
- Project manage the pre-wiring and installation of systems
- Installed sound systems, video screens, projectors, lighting systems and connected cables.
- Performed maintenance of existing audiovisual equipment including troubleshooting problems in order to facilitate smooth operation.
- Instructed clients on how to use AV equipment correctly while providing excellent customer service.
Vice President of Sales and Marketing
Sound Perfection
Menlo Park
09.1995 - 01.2006
- Co-founded Sound Perfection, a high-end consumer electronics retail and design store
- Analyzed competitive markets to identify trends and opportunities for growth.
- Created marketing plans that included budgeting, branding, positioning, advertising campaigns, public relations initiatives, and promotional activities.
- Developed and implemented strategies to increase sales revenue
- Developed relationships with builders, landed perhaps the largest multi-million dollar single family development in Menlo Park / Atherton area.
- Designed store layout and selected profitable and exclusive partnerships with top manufacturers. Sony, Pioneer, Denon, McIntosh,
- Managed and trained sales staff, system integrators, and installers
- System Designs featured in several trade magazines including Robb's Report, A/ Interiors, Sunset Magazine, CEDIA
Sales Manager
The Good Guys
San Mateo
03.1984 - 07.1995
- Managed daily operations of the store, including opening and closing procedures.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Developed strategies for increasing sales and improving customer service.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Consistently ranked top 10% in sales company wide
- Accumulated perhaps the most repeat clients and referrals
Education
Bachelor of Science - Marketing
San Francisco State University
San Francisco, CA01-1984
Skills
- Staff Management
- Profitability Optimization
- Account Management
- Sales team training
- Market Research
- Solution selling
- Strategic Planning
- Client Relationship Management
- Sales Planning
- Proposal Development
- New Business Development
- Performance Management
- Consultative and relationship selling
- Analytical problem solver
- Rapport and relationship building
- Bilingual in Chinese
- Excellent communication skills
- Sales Coaching
- Superb time management
- Exceptional multi-tasker
Certification
C-7 Low Voltage Contractors License
Certificate of completion in consumer electronics repair
Languages
Chinese (Cantonese)
Native/ Bilingual
Timeline
Caregiver
IHSS In Home Support Services
01.2017 - 05.2022
System Designer
Performance Audio
06.2016 - 08.2017
Vice President of Sales and Marketing
Sound Perfection
09.1995 - 01.2006
Sales Manager
The Good Guys
03.1984 - 07.1995
Bachelor of Science - Marketing
San Francisco State University
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