Frank Zambrano
Malden,MA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
4
4
years of professional experience
Work History
Interim Process Assistant
Amazon
Wilmington, Massachusetts
10.2024 - Current
- Monitored process performance to ensure compliance with established standards.
- Provided support to team members in resolving process-related issues.
- Identified areas for improvement and recommended solutions to optimize processes.
- Identified potential risks associated with proposed changes or implementations of processes.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted in the development of efficient and effective process protocols.
- Trained new employees regarding warehouse procedures and standards.
- Organized materials on pallets according to size, weight, and type of item.
- Provided training for new staff members on safe handling procedures.
- Assisted with unloading trucks using appropriate equipment as needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
Warehouse Associate
Amazon
Wilmington, MA
11.2023 - Current
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Received deliveries, scanned packages, and updated orders in internal database.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Used pallet jacks to move items to and from warehouse locations.
- Assisted in loading finished goods onto delivery vehicles as required.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Communicated effectively with team members on matters related to work assignments.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Collaborated with team members to complete tasks efficiently and accurately.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Staged and sorted multiple types of products for loading.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Flex Driver
Amazon
Boston, Massachusetts
02.2021 - 10.2023
- Achieved consistently high customer scores due to exceptional service.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Operated standard warehouse equipment to assist with loading and unloading of deliveries.
- Documented daily mileage, gas, and other data.
- Kept accurate records of trips, including mileage, fuel costs, repair expenses.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Adhered to traffic laws and regulations to prevent accidents.
- Utilized GPS and maps for efficient route planning.
- Contacted customers prior to delivery to coordinate delivery times.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Provided excellent customer service by responding promptly to inquiries and feedback.
- Communicated regularly with dispatch team regarding status updates or changes in schedule and route plans.
- Followed all safety protocols while on the road and adhered to traffic laws at all times.
- Enhanced customer satisfaction by providing courteous and professional service.
- Maintained delivery schedules without compromising safety.
- Adhered strictly to company policies and procedures related to customer service standards.
- Inspected vehicles daily for mechanical items and safety issues and performed preventative maintenance when needed.
- Communicated effectively with dispatch and customers to provide status updates.
Education
Some College (No Degree) - Psychology
Universidad Yacambu
Lara, Venezuela 11-2015
High School Diploma -
Francisco Lazo Martí
Lara, Venezuela 07-2012
Some College (No Degree) - English Language
Mount Wachusett Community College
Gardner, MASkills
- Performance monitoring
- Safety management
- Management support
- Compliance monitoring
- Process improvement
- Quality assurance
- Metrics tracking
- Operational support
- Customer service
- Verbal and written communication
- Problem-solving
- Heavy lifting
- Team collaboration
- Process improvements
- Policy adherence
- Employee engagement
Timeline
Interim Process Assistant
Amazon
10.2024 - Current
Warehouse Associate
Amazon
11.2023 - Current
Flex Driver
Amazon
02.2021 - 10.2023
Some College (No Degree) - Psychology
Universidad Yacambu
High School Diploma -
Francisco Lazo Martí
Some College (No Degree) - English Language
Mount Wachusett Community College