Sylvia Longoria
San Antonio,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience . Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Patient Liaison
Retina Consultants of Texas
San Antonio, TX
09.2024 - Current
- Attended meetings with management teams to discuss strategies for improving customer
- Answer any question ot might have about insurance and referral
- Task message to DA if pt has medical questions
- Work on FMLA & Disability forms
- Work CRM
- Voicemail return calls
- Fax over medical records to referring provider
- Scheduled appointments for follow-up visits with physicians
Medical Receptionist
Texas Cardiac & Vascular Institute
San Antonio, TX
01.2024 - 09.2024
- Performed data entry tasks related to billing and collections procedures.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Ordered office supplies as needed to maintain inventory levels.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Processed patient payments and scanned identification and insurance cards.
- Called patients to confirm scheduled appointments and obtain additional details.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Customer Service Representative
Parallon Healthcare
San Antonio , TX
01.2019 - 01.2024
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Assessed customer account information to determine current issues and potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Answered 90 + inbound calls per day
Receptionist
NCP
San Antonio, TX
09.2013 - 12.2019
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered office phone and emails to schedule appointments, forward information and complete [Task].
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Pulled and organized requested documentation.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Education
High School Diploma -
Lanier High School
San Antonio, TX05.1980
Skills
- Report generation
- Report creation
- Credit card payment processing
- Quality assurance controls
Timeline
Patient Liaison
Retina Consultants of Texas
09.2024 - Current
Medical Receptionist
Texas Cardiac & Vascular Institute
01.2024 - 09.2024
Customer Service Representative
Parallon Healthcare
01.2019 - 01.2024
Receptionist
NCP
09.2013 - 12.2019
High School Diploma -
Lanier High School
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