Summary
Overview
Work History
Education
Skills
Certification
Generic
Frank D Wells III

Frank D Wells III

Raleigh,NC

Summary

Seasoned Manager and talented leader with years of experience applying exceptional problem-solving abilities toward enhancing business goals and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, and implementing changes with strategic approach.

Overview

29
29
years of professional experience
7
7
Certificate

Work History

Procurement Manager

Thermo Fisher Scientific
05.2022 - Current
  • Lead the procurement department, owning the operational and supply chain aspects of vendor management, purchasing and inventory management, to provide outstanding service to our customers
  • Ensure the team is providing timely and accurate processing of purchase orders to meet internal and customer requirements
  • Develop inventory management strategies to improve service to customers, reduce risk of E&O and expired inventory
  • Participate as a key member of the Transportation Core Team to develop transportation strategy, select core carriers, and evaluate execution and effectiveness of transportation plans
  • Negotiate resolution of pending issues with vendors to support customer order fulfillment
  • Oversee management of customer specific inventory stocking programs.

Account Service Manager

Thermo Fisher Scientific
05.2017 - 05.2022
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Use of PPI quality systems to identify nonconformance root causes and develop actions to prevent recurrences on all assigned corrective actions
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.

Operations Manager

Concentrix
03.2016 - 05.2017
  • Manage all aspects of the Claims Processing Center, in support of the client (Cigna)
  • Manage various staff members across the organization, including Supervisors, Trainers, Compliance Leads and Claim Agents, totaling 125 employees
  • Responsible for the P&L of the organization, provide input to forecasting and planning activities, and solve operational challenges faced within the Claim Processing Center
  • Collaborate with Project Executives on process decisions, which will directly affect the employees and client, motivate, and support the team towards achieving and surpassing company and client goals.

Regional Operations Manager

Siemens Healthcare
06.2011 - 03.2016
  • Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
  • Developed strong relationships with key stakeholders, ensuring continued business success.
  • Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
  • Conducted root cause analysis, created action plans, and delivered status updates to internal and external customers
  • Conducted new hire orientation and diversity training to all local Siemens employees.

Quality Operations Manager

BBH Media
08.2006 - 06.2011
  • Managed a team of 12 Quality Coaches, who performed various quality functions and reports for the Call Center
  • Oversaw the development and launch of the Quality Assurance Team
  • Managed the day-to-day activities of the Quality Coaches including monitoring productivity levels and quality of work, overtime usage, performance evaluation and employee career development
  • Generated weekly/monthly/quarterly productivity reports for the Call Center staff
  • Identified inefficiencies and made recommendations for process improvements to the Executive Management Team.

Quality Manager

PriceWaterhouseCoopers
01.2002 - 08.2006
  • Managed a team of 15 employees who conduct a Participant Satisfaction Survey, in addition to a Quality Analyst and Survey Editor
  • Managed the day-to-day activities of the Survey Team including monitoring productivity levels, monitoring quality of calls and data entry, staffing levels and overtime usage, performance evaluation and employee career development
  • Generated daily/weekly/monthly progress reports on individual employee performance
  • Developed quality initiative to identify all out-of-scope survey comments (i.e
  • Legal issues, escalations, etc.).

Implementation Manager

PriceWaterhouseCoopers
05.1998 - 01.2002
  • Lead the service deliveries of new client implementations and plan changes to existing clients
  • Interfaced between clients and call center teams
  • Documented client summary plan descriptions for internal use
  • Assisted the IT Department in the development of automated data feeds
  • Created performance reports for call center managers
  • Developed and delivered training for On-line Help and Reference Manuals for new call center teams.

Retirement Analyst

IBM
05.1995 - 05.1998
  • Managed and calculated multiple retirement cases for active, retirement and terminated employees
  • Accurately processed retired and terminated employees pension paperwork
  • Worked closely with HR Managers and Staffing Recruiter to resolve any pension related issues
  • Generated monthly reports to determine required communication to send to terminated employees entitled to pension benefit
  • Researched and correspond to all incoming mail and e-mail addressed to the Pension Plan Administrator.

Education

Supply Chain Management

Wake Technical Community College
Raleigh, NC
01.2025

Interior & Environmental Design

Cazenovia College
Cazenovia, NY

Skills

  • Supply Chain Operations
  • Call Center Operations
  • Inventory Management
  • Service Delivery Optimization
  • Supplier Relationship Management
  • Issue Resolution
  • Documentation Control
  • P&L Management

Certification

  • Six Sigma Yellow Belt, Thermo Fisher Scientific
  • Developing Frontline Leaders, Thermo Fisher Scientific
  • Elements of Current Good Manufacturing Practices, Wake Technical Community College
  • LEAN Leadership Training, Adaptive Business Solutions
  • Management Leadership Training, Ritz Carlton
  • Foundation of Effective Leadership and Employee Relations, David J. Ritoff
  • Understanding & Valuing Diversity, McNamara & Associates

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Frank D Wells III