Frankee Juarez
Operations Supervisor
Patterson,USA
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
23
23
years of professional experience
Work History
Operations Supervisor
Social Security Administration
03.2010 - 12.2024
- Completed bi-weekly payroll for 30 employees
- Coordinated, planned, and completed move to new office location.
- Worked closely with various Congressional offices to address and resolve Constituent inquires
- Diffused contentious situations before they escalated into a conflict within the office and/or the General Public
- Worked closely with the Office of Inspector General to investigate various cases involving fraud
- Maintained 100% retention of newly hired team members
- Performed Comprehensive Integrity Reviews regularly, conducted “Think First Twice Campaign” meetings
- Manager in Charge in Area Security Audit for the office resulting in one of the best ratings in Bay
- Held discussions with the staff to evaluate their performance by using the Performance Assessment and Communication System (PACS)
- Conducted evacuation drills, shelter in place drills, and earthquake drills.
- Made authorized purchases based on office annual budget
- Promote teamwork and collaboration in the office by establishing cooperative working relationships among staff and units
- I approve/deny leave based on current rules and regulations, always ensuring that our office’s operational needs are met
- Effectively communicated with the staff to ensure all are kept abreast of Agency policy changes and opportunities available for growth
- Demonstrated the principles of equal opportunity and diversity to decisions, including appraisals, promotions, developmental opportunities, assignments, and awards
- Volunteered as Person on the Ground (POG) for Leading by Example (LbE) Leadership for a changing world and I facilitated MS Teams training for all Facilitators and Persons on the Ground (POG’s) to ensure training for the Area was efficiently conducted
- Provided administrative and managerial assistance in planning, organizing, and accomplishing management objectives
- I onboarded and separated staff
- Provided first-line supervision and technical guidance to technical experts, claims representatives, and service representatives
- Developed internal requirements and standards to minimize regulatory risks and liability across programs
- Resolved issues through active listening and open-ended questioning
- Monitored front areas so that questions could be promptly addressed
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Trained and developed team members on new automation systems
- Conducted ongoing reviews of program financial systems to assess cost control measures
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Implemented project management techniques to overcome obstacles and increase team productivity
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities
- Delegated tasks to administrative support staff to organize and improve office efficiency
- Organized spaces, materials and catering support for internal and client-focused meetings
- Improved office operations by automating client correspondence, record tracking and data communications
- Resolved issues through active listening and open-ended questioning
- Organized and facilitated meetings for staff and coordinated availability of conference rooms for participants
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Managed supervisor itinerary and appointments and streamlined scheduling procedures
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
Operations Manager
Frito-Lay
09.2001 - 03.2010
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Developed and implemented strategies to maximize customer satisfaction
- Developed and maintained relationships with external vendors and suppliers
- Directed initiatives to improve work environment, company culture or overall business strategy
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Led hiring, onboarding and training of new hires to fulfill business requirements
Education
Bachelor of Arts - Business Administration And Management
Saint Leo University
Saint Leo, FLSkills
- Performance monitoring
- Safety oversight
- Logistics management
- Operational planning
- Team Training
- Employee development
- Operations management
- Incident reporting
- Data analysis
Timeline
Operations Supervisor
Social Security Administration
03.2010 - 12.2024
Operations Manager
Frito-Lay
09.2001 - 03.2010
Bachelor of Arts - Business Administration And Management
Saint Leo University
Similar Profiles
Priscilla Andrea GutierrezPriscilla Andrea Gutierrez
Customer Service Representative, CSR at Social Security Administration, SSACustomer Service Representative, CSR at Social Security Administration, SSA
Hope LaffertyHope Lafferty
Social Security Recipient at Social Security Administration SSASocial Security Recipient at Social Security Administration SSA
Jayda JonesJayda Jones
Customer Service Representative G7 at Social Security AdministrationCustomer Service Representative G7 at Social Security Administration