Frankee Serna
Albuquerque,NM
Summary
Energetic professional with background in leisure and recreation management, recognized for high productivity levels and efficient task completion. Possess strong interpersonal communication abilities, problem-solving skills, and adaptability to diverse group needs. Excel at creating engaging environments that promote communication, teamwork, and adaptability, contributing to positive community engagement and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Recreation Aide
Bernalillo County Parks & Recreation
Albuquerque, NM
2023.05 - Current
- Collaborated with other staff members to develop new idea's to keep the facility clean and patrons safe
- Administered first aid treatment when needed during recreational activities.
- Monitored participant behavior during recreational activities to ensure adherence to rules and regulations.
- Analyzed participation data to identify trends and adjust programming accordingly.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Cultivated relationships with patrons and residents to understand unique individual needs and implemented therapeutic recreational activities.
- Conferred with management to discuss and resolve participant complaints.
- Conducted tours of facilities, explaining rules and regulations.
- Connected personally with residents to improve participation and enjoyment.
- Assisted with registration processes for recreational programs, including data entry and fee collection.
- Administered first aid and notified emergency medical personnel.
- Maintained cleanliness and organization of recreational facilities and equipment.
- Greeted visitors at the recreation center, answered questions, provided information about available services.
Special Olympics Volunteer
Special Olympics New Mexico
Albuquerque, NM
2016.05 - 2020.05
- Assisted with tracking scores and times during competitions so that results could be accurately reported afterwards.
- Monitored safety of athletes while participating in activities.
- Encouraged participation from all athletes, regardless of ability level.
- Collaborated with medical staff members to provide first aid when needed.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Trained new volunteers, providing them with the necessary skills and information to contribute effectively to community service efforts.
- Helped individuals address disabilities and put together career plans.
- Facilitated communication between parents and guardians and coaches regarding athlete progress.
- Offered emotional support to athletes who were having difficulty completing tasks or competing in certain events.
- made sure everyone was involved in activities and treated fairly
Education
High School Diploma -
Rio Grande High School
Albuquerque, NM2022-05
Skills
- Basic math
- Activity promotion
- Sales transactions
- Cash-handling procedures
- Cash register operations
- Ledger balancing
- Customer inquiries
- Positive and professional
- Conflict resolution
- Customer relationship management (CRM)
- Customer service
- Time management
- Phone etiquette
- Attention to detail
- Reliability and punctuality
- Customer complaint resolution
- Fundraising expertise
- Activity coordination
- supporting individuals with disabilities
- Disability awareness
Timeline
Recreation Aide
Bernalillo County Parks & Recreation
2023.05 - Current
Special Olympics Volunteer
Special Olympics New Mexico
2016.05 - 2020.05
High School Diploma -
Rio Grande High School