Frankelly Santana

• Design and print images onto clothing materials using a screen printing process

• Racked garments onto conveyor belt prior to printing process beginning.
• Performed routine maintenance and troubleshooting on screen printing equipment.
• Coordinated with graphic design team to ensure accurate transfer of designs.
• Operated flash dryers to cure inks after each color application.
• Managed ink and supplies inventory, placing orders as needed.

• Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives
• Monitored and observed production line to watch for pile-ups and jams
• Organized pallets and secured materials with plastic wrap to prepare for movement to skids
• Met or exceeded target for on-time customer shipments
• Assigned individual work plans and reviewed jobs to accomplish tasks within expected parameters

• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
• Identified shared data elements and relationships between data elements and processes, people and systems
• Tracked and replenished inventory to maintain par levels
• Examined quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making
• Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives
• Built strong operational teams to meet process and production demands

• Restocked [Location] with silverware, straws, napkins and condiments
• Helped customers find store locations and complete purchases
• Resolved issues with cash registers, card scanners and printers
• Resolved customer complaints and escalated worsening concerns for remediation
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members
• Prepared food, including [Type], [Type] and [Type] items
• Welcomed customers, offering assistance to help find store items
• Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy
• Greeted customers promptly and responded to questions
• Filled beverages and delivered food to customers by [Action]

• Maintained cleanliness and presentation of stock room and production floor
• Greeted customers and responded to informational requests
• Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking
• Refilled and rotated items on shelves to maintain well-stocked inventory
• Processed credit card, EBT and gift certificate payments in electronic computer systems
• Bagged, boxed or gift-wrapped sold merchandise per customer's request
• Recommended, selected, located and obtained products to meet customer needs
• Redeemed coupons and cross-sold products to maintain customer satisfaction levels
• Maintained work area and kept cash drawer organized
• Counted and balanced cashier drawers
• Helped customer locate and select appropriate merchandise throughout store
• Built and maintained productive relationships with employees
• Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full
• Kept check-out areas clean, organized and well-stocked to maintain attractive store