Frankey Hart
Ogden,UT
Summary
Driven dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of logistics procedures & policies, adjusting routes, prioritizing issues, and exceptional time management. Dedicated to efficiency and reliability in personal, work, and collaborative projects.
Overview
11
11
years of professional experience
Work History
Dispatcher
L&W Supply
07.2021 - 04.2023
- Communicated with delivery team, sales team and customers to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Managed delivery equipment to ensure safe operations and compliance with all DOT, FMCSA and OSHA regulations.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols, procedures and regulations.
- Trained and assisted 9 new NCCCO candidates successfully into acquiring their certification.
- Trained and assisted 5 new Class A CDL candidates successfully into acquiring their licenses.
- Tracked delivery progress to identify possible delays and communicated real-time updates to customers.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Generated reports to track deliveries and maintain proper records and documentation.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Answered phone calls and responded to customer emails in a timely manner.
- Monitored vehicle locations to coordinate timely arrivals.
- Ensured all trucks fall within standard weight limit for each vehicle.
- Resolved vehicle safety issues and concerns in a swift manner to keep operations flowing effectively.
Class A CDL Operator/Driver
Colonial Building Supply
01.2021 - 07.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Class A CDL Operator/Driver
Foundation Building Materials
03.2020 - 12.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Class A CDL Operator/Driver
L&W Supply
05.2017 - 02.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Class A CDL Operator/Driver
LKL Associates
03.2014 - 05.2017
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Stocker/Class A CDL Operator/Driver
Foundation Building Materials
10.2012 - 03.2014
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Acquired and learned material familiarity and understanding of how and what building products work together.
Education
High School - High School
Continental Academy
Miramar, FLSkills
- Client/Customer Satisfaction
- Schedule Management
- Paperwork Recovery and Submission
- Coordination of Manpower Efficiently
- Equipment Coordination and Routing
- Fleet Inspection & Safety Management
- Customer Relationship Management
- Route Adjustment
- Status Updates
- Prioritization of Responsibilities
- Conduction of Office and Employee Meetings
- Field Call Management
- Building Material Stocking/Loading/Unloading
- Daily Vehicle Inspection Reports
- Critical Thinking
- Team Guidance, Direction and Follow Through
- Team Building Support
- Customer Communication and Transparency
- Initiating/Finalizing Tickets
- Maintaining Organizational Standards
- DOT & FMCSA Compliance
- Bridge/Vehicle Weight Familiarity
- Microsoft Office Capability
- Direct Training of New Hires
- Office Organization & Cleanliness
- Forklift/JLG/Teledyne Operator
- Boom Truck Operator (NCCCO Certification)
Timeline
Dispatcher
L&W Supply
07.2021 - 04.2023
Class A CDL Operator/Driver
Colonial Building Supply
01.2021 - 07.2021
Class A CDL Operator/Driver
Foundation Building Materials
03.2020 - 12.2020
Class A CDL Operator/Driver
L&W Supply
05.2017 - 02.2020
Class A CDL Operator/Driver
LKL Associates
03.2014 - 05.2017
Stocker/Class A CDL Operator/Driver
Foundation Building Materials
10.2012 - 03.2014
High School - High School
Continental Academy
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