Summary
Overview
Work History
Education
Skills
Accomplishments
other experience
Timeline
Generic

Franki Holmes

Lake Ronkonkoma

Summary

A four year partner who is experienced with team leadership to ensure smooth daily operations and increased efficiency. Known for achieving results in a fast-paced drive-thru store while ensuring partners are supported at all times. Highly adaptable, skilled in problem solving and conflict resolution. Respected for reliability and adhering to Starbucks standards at all times. Well organized and vigilant in achieving both company wide goals and store level goals.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
06.2022 - Current
  • Supervised daily operations, maintaining quality and efficiency especially during peak hours.
  • Completed both opening and closing procedures and ensuring money is accurately managed.
  • Managed inventory levels by coordinating orders to minimize shortages and excess product.
  • Ensuring inventory was accurate by creating adhoc counts and conducting regular counts of product.
  • Coached baristas and fellow supervisors daily to ensure the Starbucks experience was upheld at all times.
  • Maintaining a clean store by delegating cleaning tasks using Clean, Safe, Ready.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored daily KPIs (key performance indicators) to maintain the Starbucks experience.

Barista

Starbucks
04.2021 - 06.2022
  • Provided the Starbucks experience to all customers
  • Cultivated a positive atmosphere for both customers and fellow partners at all times
  • Ensuring consistent beverage and food quality by utilizing routines effectively
  • Helped maintain a clean store by utilizing clean, safe, ready
  • Participated in the training of 10+ baristas


Stylist

American Eagle Outfitters, Inc
11.2017 - 04.2021
  • Delivered personalized styling consultations to enhance client satisfaction and loyalty.
  • Provided constructive feedback in the fitting room to help customers refine their personal style preferences.
  • Provided excellent customer service by attentively listening to customer needs and addressing concerns promptly.
  • Contributed to a positive work environment by supporting team members and assisting with daily tasks.
  • Mentored 15+ brand ambassadors, providing guidance on best practices in customer service and expertise.
  • Boosted sales through effective upselling.


Education

Bachelor of Arts - Music Education

Five Towns College
Dix Hills, NY
05.2023

Skills

  • Customer-oriented
  • Partner motivation and development
  • Effective conflict resolution
  • Inventory management
  • Strategic planning and coordinating
  • Effective role modeling
  • Positive attitude
  • Cash management
  • Standards enforcement

Accomplishments

  • Three time Partner of the Quarter
  • Completed Coffee Master Program

other experience

STUDENT TEACHER 01/2023 - 05/2023

Commack Union Free School District, Burr Intermediate School and Commack Middle School


  • Taught at both elementary and secondary level
  • oversaw rotating lesson schedule
  • Taught all lessons
  • Conducted and lead all rehearsals
  • Prepped students for NYSSMA adjudication
  • Assisted students in the musical production of Beauty and the Beast Jr.
  • observed disciplinary roles in office of the dean



Timeline

Shift Supervisor

Starbucks
06.2022 - Current

Barista

Starbucks
04.2021 - 06.2022

Stylist

American Eagle Outfitters, Inc
11.2017 - 04.2021

Bachelor of Arts - Music Education

Five Towns College

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