Summary
Overview
Work History
Education
Skills
Websites
Leadership Experience
Communication Skills
References
Event Organizer
Timeline
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Franki Montgomery

Franki Montgomery

Houston,Texas

Summary

Customer Service Representative with twenty-plus years of experience solving customer issues and increasing overall customer loyalty. Seeking a position where I can utilize my skills and grow with the company.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Sales Associate

The Montrose Forge / Lilith’s Way
11.2020 - 04.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assisted in managing store inventory and implementing new display strategies that boosted sales by 10%.
  • Processed web orders using Shopify eCommerce software.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Front Desk

Maison Luisant
05.2018 - 01.2021
  • Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
  • Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
  • Developed strong rapport with regular guests, fostering loyalty and repeat business.
  • Managed stock and supplies as needed.

Data Entry

eRemitt PPS
12.2019 - 10.2020
  • Completed 8data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

TEMPORARY POSITION

Inventory Management

E C Boutique
07.2007 - 05.2018
  • Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
  • Completed accurate cycle counts, inventory management and will-calls for customers.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Developed and implemented inventory management strategies for improved stock flow.
  • Assessed competitor offerings regularly, ensuring our product range remained relevant and attractive to customers.
  • Enhanced store presentation by creating visually appealing merchandise displays, driving increased foot traffic and sales.
  • Enhanced customer satisfaction by providing efficient and accurate cash-handling services.
  • Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.

Education

GED + AA Degree in Business Admin -

San Jacinto College – South Campus
Houston, TX

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Excellent people skills
  • Exceptional customer service
  • Verbal/written communication
  • Stocking and Receiving
  • Guest Relations

Leadership Experience

Successfully took charge of opening a new store location. Managed many key aspects of store operations.

Communication Skills

Implemented new procedures that improved efficiency and streamlined operations. In all previous roles I used my excellent written and verbal communication skills to answer client inquiries, solve problems and upsell product.

References

Available upon request.

Event Organizer

An event organizer for local DJs.

Responsible for planning, coordinating, and executing events that feature DJs as the main entertainment. 


Key duties and responsibilities:

      Planning and Coordination
 -Event Conceptualization: Develop the concept and theme of the event, ensuring it aligns with the target audience and the DJ’s style.
  -Venue Selection:Choose appropriate venues for events, considering factors such as size, location, accessibility, and acoustics.
  -Scheduling:Coordinate with DJs, venue owners, and other stakeholders to finalize event dates and schedules.

        Logistics Management
  -Equipment Setup: Arrange for the necessary audio and visual equipment, including speakers, mixers, lighting, and stage setups.
  

      Marketing and Promotion
  -Advertising: Develop and execute marketing strategies to promote the event, including social media campaigns, posters, flyers, and        partnerships with local businesses.
  -Ticket Sales: Manages ticket sales through various channels, such as online platforms & physical outlets
  
      On-Site Management
  -Event Setup: Oversee the setup of the event, ensuring that all equipment is installed correctly and the venue is prepared to host guests.
  
       Financial Management
  -Budgeting: Create and manage the event budget, ensuring all expenses are tracked and the event stays within financial constraints.
  -Vendor Payments: Handle payments to DJs, bands and entertainers, ensuring all financial obligations are met in a timely manner.
 

        Post-Event Activities
  -Teardown and Cleanup: Oversee the teardown of equipment and the cleanup of the venue after the event.
  -Feedback Collection: Gather feedback from attendees, the DJ, and staff to assess the event's success and identify areas for improvement.
  
Skills and Qualifications

- Organizational Skills: Ability to manage multiple tasks and projects simultaneously.
- Communication Skills: Excellent verbal and written communication for coordinating with various stakeholders.
- Problem-Solving: Ability to quickly resolve issues that arise during the planning and execution of events.
- Marketing Savvy: Knowledge of marketing and promotional strategies to attract attendees.
- Financial Acumen: Understanding of budgeting and financial management to ensure the event is profitable.
- Negotiation Skills: Ability to negotiate contracts and terms with vendors, venues, and performers.

By handling these responsibilities, an event organizer for DJs ensures that events run smoothly, are well-attended, and provide a memorable experience for guests.

Timeline

Sales Associate

The Montrose Forge / Lilith’s Way
11.2020 - 04.2024

Data Entry

eRemitt PPS
12.2019 - 10.2020

Front Desk

Maison Luisant
05.2018 - 01.2021

Inventory Management

E C Boutique
07.2007 - 05.2018

GED + AA Degree in Business Admin -

San Jacinto College – South Campus
Franki Montgomery