Frankie Allen

In my role as a savings specialist at Alorica, I honed my customer service skills by providing exemplary assistance to clients seeking savings solutions. I effectively communicated intricate savings options and procedures, ensuring that clients understood their choices thoroughly. My responsibilities included managing customer accounts meticulously, ensuring the accurate and timely processing of transactions. I consistently resolved customer inquiries and issues promptly and professionally, maintaining a high level of customer satisfaction. Through collaboration with team members and supervisors, I exceeded service level goals, showcasing my strong attention to detail and commitment to following company policies and procedures.

Working as a savings specialist at Alorica, I developed a deep understanding of financial products and services, enhancing my ability to assist customers effectively. I leveraged my expertise to provide personalized solutions, tailored to each customer's unique needs. I actively contributed to a positive team environment, collaborating with colleagues to achieve collective goals. My experience at Alorica has not only strengthened my customer service skills but also deepened my understanding of financial management, making me a valuable asset in any customer service-oriented role.

During my tenure at Macy's, I gained extensive experience in customer service, particularly in the retail and fulfillment sectors. In the retail environment, I assisted customers by providing product information, processing transactions, and ensuring a pleasant shopping experience. I actively engaged with customers to understand their needs and preferences, offering personalized assistance to enhance their shopping journey. Additionally, I collaborated with team members to maintain store cleanliness, organize merchandise displays, and contribute to a positive and welcoming store atmosphere.

In the fulfillment department, I was responsible for processing online orders, ensuring accurate item selection, packaging, and timely shipment. I maintained a high level of attention to detail to prevent errors and address any issues promptly. My role also involved coordinating with shipping carriers to ensure efficient delivery and handling customer inquiries regarding their orders. Through my experiences in both retail and fulfillment at Macy's, I have developed strong customer service skills, attention to detail, and the ability to thrive in a fast-paced environment.

Memory updated

During my time as a preschool teacher assistant at a Japanese preschool, I played a vital role in supporting the lead teacher in classroom activities and daily routines. I assisted in creating a nurturing and stimulating environment where children could learn and grow. My responsibilities included helping with lesson planning, preparing materials, and implementing educational activities that align with the school's curriculum. I also supported the lead teacher in managing classroom behavior and ensuring the safety and well-being of all students.

In addition to my role as a teacher assistant, I served as an English teacher, introducing young learners to the English language and helping them develop basic language skills through interactive and engaging lessons. I utilized creative teaching methods, such as songs, games, and storytelling, to make learning enjoyable and effective. I also collaborated with other teachers to integrate English lessons into the overall curriculum, promoting a holistic approach to language learning. My experience as a preschool teacher assistant and English teacher has equipped me with valuable skills in classroom management, lesson planning, and creating a supportive learning environment for young children.

During my tenure at a locally owned Japanese restaurant, I held various roles, starting as a waitress/bartender and later taking on the responsibilities of a manager assistant. As a waitress/bartender, I provided exceptional customer service, took orders, and served food and beverages to guests. I also prepared and served a variety of drinks, ensuring accuracy and quality in every order. My attention to detail and strong communication skills helped me build positive relationships with customers, enhancing their overall dining experience.

In my role as a manager assistant, I supported the restaurant's management team in various aspects of operations, including inventory management, scheduling, and staff training. I assisted in maintaining a smooth workflow and ensuring that all operations complied with health and safety regulations. I also played a key role in resolving customer complaints and addressing any issues that arose during service. My ability to multitask and prioritize tasks effectively helped me contribute to the restaurant's success and maintain high standards of service.

Working full-time at the Japanese restaurant, I developed a deep appreciation for Japanese cuisine and culture. I embraced the restaurant's values of hospitality and excellence, consistently striving to exceed customer expectations. My experience in these roles has equipped me with valuable skills in customer service, teamwork, and management, making me a valuable asset in any restaurant environment.