Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Frankie Aviles

1624 Ne 109th St North, Miami,FL

Summary

I'm a Highly-motivated employee with desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. Seasoned Technician & analytical thinker with a niche to solve complex problems. I have Strong communication skills with a solid history of delivering outstanding customer service.

Overview

8
8
years of professional experience

Work History

Printer Technician

Xerox
Miami, FL
05.2019 - 02.2024
  • Troubleshot and resolved printer hardware issues.
  • Diagnosed and repaired errors in printer software systems. Upgrades/downgrades & cloning.
  • Successfully operated both low volume office equipment and high volume light production machines.
  • Configured printer settings according to customer needs.
  • Conducted quality assurance tests on newly installed printers prior to release.
  • Provided technical support to customers regarding their printer-related questions or concerns.
  • Managed High priority accounts in International Airport requiring exclusive CBP badge access.

Call Center Representative

Saxon
Miami, FL
02.2017 - 05.2019
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Drywall Installer

Private Construction
Miami, FL
07.2016 - 02.2017
  • Installed drywall panels on walls and ceilings using screws, nails, or adhesives.
  • Applied plaster to interior walls for a decorative finish.
  • Used power tools such as drills, saws to cut holes in walls for electrical wiring or plumbing lines.
  • Lifted heavy objects such as ladders and tools during installation activities without assistance from others.
  • Measured and cut drywall sheets to fit into wall frames.
  • Inspected completed work for defects such as cracks, unevenness, dents.
  • Performed minor carpentry tasks related to installation of drywall's such as framing doors and windows.
  • Repaired damaged drywall sections due to water leakage or other causes.
  • Followed safety protocols while working with hazardous materials like fiberglass insulation.

Education

GED -

Hialeah High School Adult Education Center
Hialeah, FL
08-2015

Skills

  • Printer maintenance
  • Hardware Repair
  • Customer Relationship Management
  • Electronics knowledge
  • Technical Support
  • IT service management
  • System Configuration
  • Machine Reassembly
  • Attention to Detail
  • Hand and Power Tool Operation
  • Breakdown Prevention
  • Customer Service
  • Analytical Skills
  • Equipment Calibration

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Printer Technician

Xerox
05.2019 - 02.2024

Call Center Representative

Saxon
02.2017 - 05.2019

Drywall Installer

Private Construction
07.2016 - 02.2017

GED -

Hialeah High School Adult Education Center

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Frankie Aviles