Hi, I’m
FRANKIE BILOTTO
Berwyn,IL
Summary
Seasoned Self-starting Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
years of professional experience
Work History
Amazon
Operations Manager
2021.10 - Current (1 year & 11 months)
Job overview
- Launched SIL2 (SSD – 2021) – Hybrid delivery station consisting of pick, pack, and delivery all in one building while working with Flex DPs closely.
- Guided, mentored, developed, trained, and motivated a team of 12 Area Managers in SSD business line consisting of pick, pack, and delivery departments in one building
- Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and HR. Partnered with vendors and suppliers to effectively manage and budget engagement for all employees.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Served as single-threaded leader (STL) for all delivery metrics and escalations guiding over 8 sites in the Midwest region.
- Lead large-scope projects with site and regional impact in the delivery and logistics space – saving AMZL $4.9M in concessions in one project. Worked closely with project managers to create project work scopes and schedules.
- Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices. Reviewed shift reports to understand current numbers and trends.
- Advanced productivity KPIs by leading trainings on procedures and safety practices. Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines. Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Uber Freight
Operations Manager
2019.07 - 2020.06 (11 months)
Job overview
- Lead, motivate, and developed high performing teams within time-sensitive and demanding environment to deliver on operational KPIs. Set up career development plans and help identify growth opportunities for 6 team members.
- Work cross-functionally with various supporting teams (such as Account Management, Tracking and Support, Central Operations, and Training) to ensure teams are delivering exceptional customer experiences and meeting service level requirements
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reviewed shift reports to understand current numbers and trends. Analyze performance of teams and provide constructive feedback to team on consistent basis
- Be Subject-Matter Expert (SME) on team's processes and policies. Encourage continuous process improvement to deliver excellent experience every time.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Update and maintain current customer SOP's and assist in developing new SOP's for new customer accounts. Working knowledge of Salesforce.com
- Manage numerous accounts concurrently & strategically
Amazon
Area Manager I & II
2017.04 - 2019.07 (2 years & 3 months)
Job overview
- Being Pioneer in Delivery field - Launched DCL1(AMZL - 2017) – Amazon delivery station
- Support delivery station operations through direct management of 3 nonexempt leaders to manage assets, maintaining contractual, compliance and reporting requirements for all areas and assets. LP, Safety, Quality, HR)
- Responsible for employee management including interviewing, hiring, promotions, progressive discipline, and terminations of employment
- Conduct daily and weekly performance meetings with peers and direct reports. Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources. Resolved conflicts promptly to promote positive environment for customers.
- Transformed underperforming teams into productive, profitable teams. Interact with all support teams (LP, Quality, Safety, HR etc.) to develop plans to meet business objectives
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Developed environment that drives performance while maintaining safe environment and ensure timely reporting. Incident commander for safety/security issues that occur on site
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Schneider National
Area Planning Manager
2013.02 - 2017.04 (4 years & 2 months)
Job overview
- Analyze, and execute intermodal freight by using internal logistics software and databases which resulted in yearly savings for company
- Manage team of 200+ full time salary-paid drivers and staff. Planned resources, conducted costing activities and managed bid and proposal phases.
- Managed daily operations of intermodal organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Mentored and supported 5 Fleet Managers to create strong workplace culture. Checked and controlled inventory levels to identify risks and opportunities.
- Daily team meetings. Created new methodologies to improve planning process and results.
- Monitored processes and procedures, making sure company met compliance regulations, vital milestones and deliverables.
- Trained new employees on proper protocols and customer service standards. Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Collaborated with company leaders to support consistency and best practices. Oversaw training and onboarding process for all newly hired employees within Chicago Intermodal branch.
United Parcel Service, UPS
Operations Lead Supervisor
2008.07 - 2013.02 (4 years & 7 months)
Job overview
- Guided, and managed team of 5 area supervisors each with their own direct reports in daily operation
- Recorded and maintained staffing, payroll, and metrics throughout daily operations for 60+ employees
- Experience with lean techniques, process and metric improvements, and managing salaried and hourly employees
- Trained, developed, and certified employees on prescribed work and safety methods. Motivated employees to maximize team productivity.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
Education
DePaul University, Computing And Digital Media , Chicago, IL
Bachelor of Science from Computer Game Development, Design & Animation
06.2015
Skills
- Strategic Partnership
- Multi-Unit Operations Management
- Planned Equipment Constraints
- Systems Implementations
- Staff Training
- Project Development
- High-Pressure Environments
- Process Improvement Strategies
- Continuous Improvements
- Employee Relations
- Purchasing and Procurement
- Risk analysis and management
Timeline
Operations Manager
Amazon
2021.10 - Current (1 year & 11 months)
Operations Manager
Uber Freight
2019.07 - 2020.06 (11 months)
Area Manager I & II
Amazon
2017.04 - 2019.07 (2 years & 3 months)
Area Planning Manager
Schneider National
2013.02 - 2017.04 (4 years & 2 months)
Operations Lead Supervisor
United Parcel Service, UPS
2008.07 - 2013.02 (4 years & 7 months)
DePaul University, Computing And Digital Media
Bachelor of Science from Computer Game Development, Design & Animation